Help Desk and Event Management

QFM Help Desk acts as an intelligent event management system to fully log and manage reactive maintenance requests, ensuring that contractors and in-house staff are effectively resourced and activities are scheduled in a measured and efficient way.

QFM Help Desk & Event Management enables the operator to:

• Rapidly capture details of the maintenance request, including location, service history and service level agreements
• Identify repeat calls and tasks
• Send automatic job notifications to the relevant service provider (by PDA, fax, e-mail, and text message)
• Prioritise tasks and identify unresolved calls
• Calculate powerful financial information, including job costs, invoice reconciliation and budget management
• Maximise workload control through ‘Express Event’ feature to rapidly input call details, validate, schedule and despatch work separately

 To make an enquiry about QFM Facilities Management software please contact us.