SLA and Contract Management

QFM SLA (Service Level Agreement) and Contract Management software improves contractor performance, increases levels of customer service and generates cost savings through measuring service delivery and quality. Features include:

• Monitoring and comparison of FM contractors’ performance against contractual obligations
• Automatic calculation of job costs based on pre-defined labour rates, travel and materials as well as on a quality output basis
• ‘Stop the clock’ feature; if a job is unable to be completed on the first visit (e.g. parts are required) Management of contractor invoice reconciliation
• Extensive analytical reports (textual and graphical) including sub-contractor performance by period, type, time, degree of failure by SLA parameters

To make an enquiry about QFM Facilities Management software please contact us.