Mark Kirkham, Director of Service Works Group, tells PFM about the company’s latest innovations and why it chose to attend the Facilities Show 2015 at London’s Excel Centre.

Addressing how software is crucial to Facilities Managers, Mark outlines several of the key technological developments which are having an impact upon FM, including self-service tools and mobile technology.  Mark also highlights the trend towards performance-based contracts in FM and explains the importance of client engagement at every stage of the software procurement, delivery and operational cycle.