{"id":8997,"date":"2020-02-05T10:47:36","date_gmt":"2020-02-05T10:47:36","guid":{"rendered":"http:\/\/www.swgnew.com\/aus\/news\/bnp-paribas-real-estate\/"},"modified":"2025-05-28T12:15:42","modified_gmt":"2025-05-28T11:15:42","slug":"bnp-paribas-real-estate","status":"publish","type":"news","link":"https:\/\/www.swg.com\/aus\/news\/bnp-paribas-real-estate\/","title":{"rendered":"Hot Property for Real Estate Management"},"content":{"rendered":"<p><span lang=\"EN-US\">BNP Paribas Real Estate, Europe\u2019s leading property manager, has a reputation for being a proactive, innovative long-term partner for its clients.<\/span><\/p>\n<p><span lang=\"EN-US\">To help manage FM services and the UK portfolio of 600 properties, BNP Paribas Real Estate has chose<\/span>n<span lang=\"EN-US\"> QFM computerised maintenance management system (CMMS) software from Service Works Global. Help Desk Manager, Christine Hazzard, is responsible for ensuring excellent service delivery across the country from an extensive team of suppliers.<\/span><span lang=\"EN-US\">\u00a0<\/span><\/p>\n<p><span lang=\"EN-US\">\u201cOur properties range from industrial estates to retail centres to offices, and we manage land across the UK containing or connecting to gas holders. Each site really is unique. QFM\u2019s Property module is invaluable as it helps us manage the volume of information, and it\u2019s flexible enough that we can choose how to do this.\u201d<\/span><\/p>\n<p><span lang=\"EN-US\">Working with a large mobile maintenance team and sites up and down the UK requires a slick, well organised help desk to ensure that BNP Paribas can continue to meet the high standards required by its customers. A team of eight use QFM\u2019s integrated help desk functionality to rapidly capture reactive maintenance requests, prioritise tasks and identify unresolved calls to ensure jobs are resolved quickly. Workflows can be implemented and tailored to company requirements to further <\/span><span lang=\"EN-US\">speed up the process. When a job is logged, for example the air conditioning is broken, QFM will automatically assign the correct SLA as well as the operative who has the right skills to fix it. <\/span><\/p>\n<p><span lang=\"EN-US\">Hazzard explains: \u201cThe admin tools within QFM give me great control over how we use the system. I\u2019ve created workflows which hugely help my team as they don\u2019t have to remember every contractor or SLA \u2013 QFM automates it all. This process saves massive amounts of time for the help desk.\u201d<\/span><span lang=\"EN-US\">\u00a0<\/span><\/p>\n<p><span lang=\"EN-US\">As a company that prides itself on intimate knowledge of local markets combined with global market intelligence, the same can be said of its internal teams where a strong data focus is upheld. The help desk team creates regular progress reports for each client and monthly performance reports for the Board to quantify how they are supporting each site. QFM comes with a comprehensive array of reporting tools as standard, which transforms data into meaningful and actionable insight. Custom dashboards show live information through different reporting panels which can be edited and swapped out as required, and data can also be downloaded into applications such as Microsoft Excel.<\/span><\/p>\n<p><span lang=\"EN-US\">\u201cQFM has transformed our monthly business reporting. Everything is clear as all the data is in one place, and we\u2019ve become less reactive and more strategic as a result. We are now able to identify trends in asset maintenance. For example, rather than wasting time and money in constantly sending an engineer out for a regular fault on the same asset, we can make a proactive choice to investigate, see what the bigger issue is and prevent it from breaking down in the first place. We\u2019re getting far more out of the reporting side of QFM than we ever thought we would.\u201d<\/span><\/p>\n<p><a href=\"https:\/\/www.swg.com\/aus\/case-studies\/bnp-paribas-real-estate\/\">Read the full BNP Paribas case study by clicking here.\u00a0<\/a><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Read how BNP Paribas Real Estate, Europe&#8217;s leading property manager uses QFM CMMS software to manage the performance of its 600 UK properties.<\/p>\n","protected":false},"author":10,"featured_media":8998,"template":"","categories":[54,186,60],"class_list":["post-8997","news","type-news","status-publish","has-post-thumbnail","hentry","category-asset-management","category-cmms","category-fm"],"acf":[],"_links":{"self":[{"href":"https:\/\/www.swg.com\/aus\/wp-json\/wp\/v2\/news\/8997","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.swg.com\/aus\/wp-json\/wp\/v2\/news"}],"about":[{"href":"https:\/\/www.swg.com\/aus\/wp-json\/wp\/v2\/types\/news"}],"author":[{"embeddable":true,"href":"https:\/\/www.swg.com\/aus\/wp-json\/wp\/v2\/users\/10"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.swg.com\/aus\/wp-json\/wp\/v2\/media\/8998"}],"wp:attachment":[{"href":"https:\/\/www.swg.com\/aus\/wp-json\/wp\/v2\/media?parent=8997"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.swg.com\/aus\/wp-json\/wp\/v2\/categories?post=8997"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}