{"id":9017,"date":"2021-02-19T10:40:30","date_gmt":"2021-02-19T10:40:30","guid":{"rendered":"http:\/\/www.swgnew.com\/aus\/news\/southern-health-foundation-trust-qfm-cmms\/"},"modified":"2021-02-19T10:40:30","modified_gmt":"2021-02-19T10:40:30","slug":"southern-health-foundation-trust-qfm-cmms","status":"publish","type":"news","link":"https:\/\/www.swg.com\/aus\/news\/southern-health-foundation-trust-qfm-cmms\/","title":{"rendered":"Southern Health NHS Foundation Trust \u2013 Leveraging QFM Software to Support Estate Services"},"content":{"rendered":"

Southern Health NHS Foundation Trust<\/a> operates across 280 sites to provide specialist mental health and learning disability services for people of all ages across Hampshire, UK, and its surrounding area.<\/p>\n

As the scope and geographic coverage of their services grew, the Trust required a centralised CMMS system that could rapidly co-ordinate and control maintenance to ensure the ongoing provision of high-quality health services. The current system no longer met their needs, managing maintenance requests and facilities staff on a region-by-region basis. Southern Health Foundation Trust wanted to centralise the management of maintenance services by providing a single point of contact via a facilities help desk, as well as improve communications with remote engineers and their customer base.<\/p>\n

Carole Moor, Help Desk Manager, summarises: \u201cThe new system needed to be flexible, expansive and have the ability to grow with the demands of the Trust and the services we provide.\u201d<\/p>\n

Following a tendering process, QFM from Service Works Global<\/a> (SWG) was shortlisted along with several other CMMS solutions. Southern Health NHS Foundation Trust undertook reference site visits with several of SWG\u2019s clients, which \u201ceffectively demonstrated QFM\u2019s capacity to manage both internal staff and contractors,\u201d says Moor. \u201cWe were impressed with QFM\u2019s ability to support a busy help desk with a high volume of calls, and with the system\u2019s extensive reporting capabilities. QFM was one of the most customer focused systems that we saw, and we were confident it would allow us to manage our customers\u2019 expectations.\u201d<\/p>\n

Alison Edmundson, Head of FM Governance and Performance, comments: \u201cQFM allows us to effectively manage events from inception to completion, rather than simply tracking staff resources as we did previously. It has allowed us to dramatically improve our reaction time and speed of service. Our customer base is able to talk to someone and know that their issue will be dealt with promptly. To date, QFM has allowed us to successfully manage almost 20,000 facilities and maintenance jobs.\u201d<\/p>\n

The collaboration between Southern Health NHS Foundation Trust and SWG demonstrates how technology can be leveraged to streamline facilities and estates operations, enhancing the standard of patient care and delivering optimum value to the community.<\/p>\n

Moor concludes: \u201cWe pride ourselves on being a customer focused organisation and QFM is a critical part of our business operations. The system has dramatically improved communications between the estates department and our hospitals and clinics across the region. It drives revenue and, more importantly, ensures the ongoing provision of high-quality health services to which we are committed.\u201d<\/p>\n

Read the full case study<\/a>, or contact<\/a> Service Works Global to discuss how QFM can improve FM services at your organisation and request an online demonstration<\/a>.<\/p>\n","protected":false},"excerpt":{"rendered":"

How Southern Health NHS Foundation Trust chose QFM CMMS software to help ensure the ongoing provision of high-quality health services.<\/p>\n","protected":false},"author":10,"featured_media":9018,"template":"","categories":[186,58,60,62],"class_list":["post-9017","news","type-news","status-publish","has-post-thumbnail","hentry","category-cmms","category-compliance","category-fm","category-healthcare"],"acf":[],"_links":{"self":[{"href":"https:\/\/www.swg.com\/aus\/wp-json\/wp\/v2\/news\/9017","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.swg.com\/aus\/wp-json\/wp\/v2\/news"}],"about":[{"href":"https:\/\/www.swg.com\/aus\/wp-json\/wp\/v2\/types\/news"}],"author":[{"embeddable":true,"href":"https:\/\/www.swg.com\/aus\/wp-json\/wp\/v2\/users\/10"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.swg.com\/aus\/wp-json\/wp\/v2\/media\/9018"}],"wp:attachment":[{"href":"https:\/\/www.swg.com\/aus\/wp-json\/wp\/v2\/media?parent=9017"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.swg.com\/aus\/wp-json\/wp\/v2\/categories?post=9017"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}