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FAQs

Providing Solutions to Frequently Asked Questions about QFM and P3rform

FAQ's

Error message “QFM Error 0” when attempting to save a record.

Problem
When attempting to save a QFM record, you may receive an error message that is similar to the following:

“QFM Error 0”

Introduction
QFM requires specific permissions to execute. You should ensure you have the correct security access within your operating system folders, as detailed below.
Requirements

  • C:\WINNT
    Ensure that the group ‘Users’ has Read/Execute permissions and that these are propagated to all of the child objects below the main directory.
  • C:\PROGRAM FILES\QFM40
    Ensure that the group ‘Users’ has Modify permissions and that these are propagated to all the child objects below the main directory.
  • C:\PROGRAM FILES\COMMON FILES
    Ensure that the group ‘Users’ has Modify permissions and that these are propagated to all the child objects below the main directory.
How to apply security permissions for QFM access on a Client PC.

Introduction
QFM requires specific permissions to execute. You should ensure you have the correct security access within your operating system folders, as detailed below.
Requirements

  • C:\WINNT
    Ensure that the group ‘Users’ has Read/Execute permissions and that these are propagated to all of the child objects below the main directory.
  • C:\PROGRAM FILES\QFM40
    Ensure that the group ‘Users’ has Modify permissions and that these are propagated to all the child objects below the main directory.
  • C:\PROGRAM FILES\COMMON FILES
    Ensure that the group ‘Users’ has Modify permissions and that these are propagated to all the child objects below the main directory.
Event worksheets are not being sent with notification emails.

Problem
Event worksheets are not being sent with notification emails.

Cause
This could be caused by one of several reasons, relating to system parameters or user permissions.

Resolution
Follow the steps below to resolve the problem:

Check System Parameters:

  1. Log in to QFM as an Administrator.
  2. Navigate to Applications > Admin > Maintain Classes, then use the navigation arrows at top left to locate the User Class you wish to change.
  3. In the Permissions section, select FM > FM Event then the blue box next to Event. This opens the QFM Parameters section on the right-hand side of the screen.
  4. In the QFM Parameters section navigate to the parameters beginning Email Confirmation. Here, check that Include Worksheet is set to Yes, for either/all of the Email Confirmation to Assigned To, Email Confirmation to Reported By and Email Confirmation to Requested By parameters, as appropriate.

If this does not resolve the problem then attempt to manually create the worksheet by clicking the Generate Report icon on the Event screen.

If you can create the worksheet manually, then the reason for the problem is that you do not have the correct system permissions. Contact your IT department to ensure you have ‘Modify’ rights to the following folder: “C:\Program Files\QFM40\System32\Reports\WorkSheets”.

If you cannot create the worksheet manually, then contact the SWG Support Centre with a full description of the problem and the steps you have taken.

How should I change QFM to reflect a change in the rate of VAT (goods and services tax)?

Answer
The VAT Codes table in QFM4 is accessed via “Applications > General > Finance > Lookup Values”. Here you can maintain a set of different tax rates for use throughout QFM. If a rate that is in use changes, it is recommended that you create and start to use a new rate in order to preserve historical data (the old rate). If you change an existing rate then all instances of that rate throughout QFM will be changed to the new rate.

How do I add customised logos to QFM reports and worksheets?

Question
How do I add customised logos to QFM reports and worksheets?

Answer
Reports and worksheets in QFM carry ‘QFM’ and ‘Service Works Global’ logos in the header, as the default. These logos can be removed or replaced with other logs of your choice. To change the default images you need to store the new logos in the following location:

C:\Program Files\QFM40\System32\Reports\Logos

You can place up to two files in this folder; one each for the logos on the right and left sides of the header.

  • Two files in this folder will replace the default logos used
  • One file in this folder will replace one side but the other side will remain as the default logo
  • No files in this folder will result in both default logos being used

One file should be named ‘LHSLogoHDR.jpg’ (for the left-hand-side) and the other named ‘RHSLogoHDR.jpg’ (for the right-hand-side). The existence of these files will automatically result in them being used to replace the default files.

If you wish to have only one or no logos displayed then you must include a file/s that is blank, where you wish to have no image.

It is important to note that the ‘LHSLogoHDR.jpg’ file is the image you wish to see on the right-hand-side of the document and the ‘RHSLogoHDR.jpg’ file is for the left-hand-side. However, Service Works Global has rectified this anomaly for some documents. In view of this, we strongly recommend that you test this process to ensure the logos appear as intended.

Customised logos must be a maximum of 2cm high and 4.28cm wide or 124 pixels high and 241 pixels wide.

Event – QFM takes up large amounts of RAM when creating a worksheet.

Problem
When you create an event worksheet, QFM takes up a large amount of RAM on your computer. If you are creating many worksheets the application will eventually fail.

Cause
This is caused by QFM picking up customised worksheet logos from “c:\program files\QFM40\system32\reports\logos\”.

If customised logos are in use on your worksheets, QFM recreates the worksheet each time it needs to be run.

If default logos are in use, these are generated from inside the worksheet itself and so QFM caches the worksheet, subsequently not requiring it to be recreated each time.

Resolution

  1. Rename the files located in “c:\program files\QFM40\system32\reports\logos\”
    so that QFM does not pick them up.
  2. Place the customised logos into the worksheet itself (the worksheet will then need to be redistributed to all computers with a QFM installation).

Note that on each QFM upgrade the logos will need to be re-added to the worksheet.

Event worksheet not being attached to notification emails – hosted server

Problem
QFM does not attach worksheets to notification emails.

Cause
When Crystal Reports fails during an event (when QFM is running on a hosted server) it will continue to fail or not be available on subsequent events. The symptoms of this can be worksheets of file size 0kb found in the folder c:\program files\qfm40\system 32\reports\worksheet. Note, however, that this symptom won’t necessarily appear each time.

Resolution

  1. Log out of QFM using File > Exit.
  2. Delete any 0kb worksheet files.
  3. Log back into QFM.
Error Message “Database Connection has been lost, please close and restart QFM” when attempting to run Start Of Day.

Problem
When you attempt to run Start Of Day, you may receive an error message that is similar to the following:

“Database Connection has been lost, please close and restart QFM.”

Cause
This could be caused by one of the following reasons:

  1. The server has insufficient memory
  2. Data has been lost on the network

Resolution

  1. Add more memory to the server
  2. Streamline the network
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