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Results - 2016 Annual UK IWMS survey, conducted by Service Works, i-fm.net and the Building Futures Group

Facilities Managers in the UK and Ireland are embracing FM software and reaping the benefits that it provides. This is one the key findings of the 2016 FM Software Survey, conducted by Service Works Group in association with online media company, i-FM.

80% of organisations stated that their use of CAFM software has enhanced FM reporting, whilst 64% confirmed that it had improved KPI and SLA performance, adding value to existing customers through improved data quality and greater transparency.

The most prominent trend highlighted by the survey was the use of mobile apps, with 72% of respondents using tablet and mobile technology to manage contractors and operatives.

The survey also revealed a dramatic rise in self-service, with 66% of businesses now deploying self-service FM software to building occupants and operatives, allowing them to log and manage requests online.  Cloud-based application are becoming more commonplace, with over 50% of the sector now accessing their CAFM system via the Cloud.

Adoption rates are reflective of the extensive functionality and benefits offered by FM software, with CAFM now surpassing Excel as the technology of choice for Facilities Managers.

The infographic below provides key highlights from the survey. Further in-depth analysis can be viewed in a series of articles on our blog page.

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CAFM Survey Infographic - Survey Highlights 2016


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