Resources
Comprehensive Library of Product Resources and Technical Documentation
In addition to the comprehensive help desk support provided by Service Works’ Client Support team, this page provides an extensive library of online QFM and P3rform product resources. Using the filter or search functions to the right, you can access product documentation including details about previous QFM product releases, Functional Overviews and technical information to assist with QFM and P3rform software installations. In addition, you can review Service Works’ complimentary white papers designed to educate industry professionals in an ever-changing and evolving marketplace.
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What’s New in QFM 4.03.03.05
QFM version 4.03.03.05 contains a range of minor enhancements and fixes.
What’s New in the QFM App 5.00.00.034
The QFM Mobile App 5.00.00.034 releases includes a number of enhancements. These include updates...
What’s New in QFM 5.00.00.164
The QFM 5.00.00.164 release includes some enhancements and changes across the system. These include ...
What’s New in QFM 4.03.02.23
The QFM v4.03.02.23 release includes minor enhancements and updates to the QFM BIMi Viewer.
What’s New in QFM App 4.03.101.01
The QFM app 4.03.100.23 release includes some enhancements and changes across the system. These incl...
What’s New in the QFM App 4.03.100.23
The QFM app 4.03.100.23 release includes some enhancements and changes across the system. These incl...
What’s New in QFM 4.03.01.19
The QFM 4.03.01.19 release includes some enhancements and changes across the system. These include i...
What’s New in QFM 4.03.00.71
The QFM 4.03.00.71 release includes a range of enhancements to different areas of the product. New f...
What’s New in QFM 4.01.02.01
The QFM v4.01.01.03 release includes a range of new features, including a wider set of options for a...
What’s New in QFM 4.02.01.02
The QFM v4.02.01.02 release includes a range of new features, including enhancements to the Document...
What’s New in QFM app 4.02.00.40
The QFM app v4.02.00.40 release includes a range of new features, including the ability to access QF...
What’s New in QFM 4.02.00.156
The QFM v4.02.00.156 release includes a range of new features, including enhancements to the Documen...
What’s New in QFM 4.01.01.03
The QFM v4.01.01.03 release includes a range of new features, including a wider set of options for a...
What’s New in QFM 4.01.00.55
The QFM v4.01.00.55 release includes a range of new features, including a wider set of options for a...
What’s New in QFM 4.00.01.18
QFM integration with SFG20 has been redesigned to provide an improved method of presenting the data ...
What’s New in QFM App 4.00.00.20
The QFM App version 4.00.00.20 includes new features for Visit and Parts searching using QR/Barcodes...
What’s New in QFM 4.00.00.130
This latest release of QFM contains a new Permit To Work module in addition to a range of enhancemen...
What’s New in QFM app 3.03.03.01
The QFM app v3.03.03.01 release includes a new Parts & Stocks module which enables mobile operat...
What’s New in QFM app 3.03.02.01
The QFM app v3.03.02.01 release includes a new Parts & Stocks module which enables mobile operat...
What’s New in QFM app 3.03.02.01
The QFM app v3.03.02.01 release includes a new Parts & Stocks module which enables mobile operat...
Tips & Tricks: Report Centre
Our first Tips & Tricks launches with some excellent tips for one of our most commonly used feat...
Tips & Tricks: Import / Export Tools
Watch this 20 minute Tips & Tricks video on QFM's tools to import and export data. Learn how to ...
Tips & Tricks: Dynamic Forms
In this Tips & Tricks session, we're looking at how to make a Dynamic Form. You'll learn how to ...
What’s New in QFM 3.03.01.18
Significant enhancements are made to the QFM Parts & Stocks module, providing new and improved f...
What’s New in QFM v3.02.00.67
QFM v3.02.00.67 contains a small number of minor enhancements and changes.
What’s New in QFM app 3.02.00.24
The QFM app v3.02.00.24 release consists of a range of new features, including Refactoring of Attach...
What’s New in QFM 3.01.02.34
This release contains a new Dynamic Forms Import/Export utility, a Workflow Scheduler feature enabli...
What’s New in QFM app 3.01.00.10
This release contains improvements to the process of assigning an operative to a new Event or Return...
QFM 5.0 Release
SWG is pleased to present new product enhancements in its recently released QFM 5.0 release. Product...
What’s New in QFM 3.01.00.90
This release contains a Room Audits module which provides facilities managers with the ability to mo...
What’s New in QFM 3.00.03.24
This release contains new features for the Bookings module and the Import/Export utility. There are ...
What’s New in QFM 2.06.03.01
This release contains enhancements to Dynamic Forms and the Import/Export facility, together with so...
What’s New in QFM 3.00.02.07
This release includes a new feature allowing users to view floor plans before booking a desk or meet...
What’s New in QFM App 3.00.01.04
The main feature of this release is support for the enhancements to Asset Monitored Values, plus two...
What’s New in QFM 3.00.01.37
This version of QFM includes major enhancements to Monitored Values and Dynamic Forms, with a range ...
Client Portal Self Service Support Guide 2021
Service Works is committed to delivering outstanding levels of service to all of our clients. Our Cu...
What’s New in QFM 2.06.02.04
The 2.06.02.04 release includes a number of minor enhancements and changes.
What’s New In QFM app 1.17.00.46
This release supports the enhancements to Dynamic Forms and the new Event Audit feature, released in...
What’s New In QFM 2.06.01.21
This release contains a new Event Audits module, enhancements to Dynamic Forms and ...
QFM Event Audit Guide
User Guide on how to use Event Audit functionality.
What’s New in QFM 2.05.00.07
What’s New in QFM App 1.15.01.01
What’s New in QFM v2.05.05
The QFM release version 2.05.05.07 consists of enhancements to the automatic assignment and notifica...
What’s New in QFM app 1.16.02
This release contains a technical fix with no functional changes to the app or its behaviour.
Case Priority Descriptions
When logging cases it is important that an appropriate Request Priority is assigned. Please find bel...
QFM Audits
QFM Audits provides facility managers with the ability to monitor the quality of internal and outsou...
What’s New in QFM 2.05.02.00
This release contains a new Service Audits module, synchronisation between ...
QFM App Process Guide
This document provides a step-by-step FAQ process guide for clients utilising the QFM app. This guid...
QFM Asset Management & Planned Maintenance
This document provides a complete and comprehensive summary of the Asset Management and PPM Planner ...
Guide to Effective Asset Management for Buildings & Equipment
Actively managing assets is essential for efficient and sustainable operation of an or...
Quick Guide to Buying FM Software
As you look at the potential of implementing a new facilities management software system, you may fi...
Quick Guide to Sensors
Sensors are becoming more commonplace across the world, especially in the consumer sector. As such, ...
Optimisation of Healthcare Estates Through Technology
Healthcare estates account for a major proportion of the world’s built environment. While many are...
Implementing O&M Software for Effective PPP Contract Management
The importance of carefully planning the implementation of operation and maintenance (O&M) softw...
Cost Control and Financial Awareness in the Operational Phase of PPPs
The strategic priority within Public Private-Partnerships (PPPs or P3s) is shifting from doing deals...
Analysis Of An Industry In Transition: Insights For The Operational Phase Of PPPs
This white paper draws on the results of an in-depth survey conducted by S...
What’s New in QFM 2.04
QFM 2.04 release consists of significant enhancements to Visitor Bookings (QFM Bookings module) and ...
What’s New in QFM App 1.14
Improved Operative Selection List When a job cannot be completed at the first atte...
Video: QFM Linear Asset Management
This short video provides an overview of QFM Linear Asset Management software. QFM Linear Asset M...
What’s New in QFM App 1.13.00.25
QFM System Requirements
This document provides minimum and recommended hardware/software requirements in order to operate QF...
What’s New in QFM 2.03
Resource Scheduler - Auto Allocation QFM now provides automatic allocation of Even...
Video: Strategic Space Planning
This video demonstrates how QFM Space allows businesses to analyse future space requirements in orde...
Video: QFM Space Management
This video highlights the broad range of space management features within QFM Space. With AutoCAD in...
Video: Moves Management
This video showcases the functionality within QFM Space to manage moves and changes, in order to min...
Video: Space Management for Healthcare Facilities
This short video highlights the functionality within QFM Space which enables healthcare facilities a...
What’s New in QFM 2.02
This release consists of a new Linear Assets module and major enhancements to the
What’s New in QFM app 1.12
Support for User Defined Forms is extended to the QFM app. It is now possible for o...
What’s New in QFM 2.01
This release contains enhancements to User Defined Forms (UDF) and Visitor ...
Video: Logging & Managing Support Cases via the Portal
This short video demonstrates the latest features of Service Works' Client Portal and provides step-...
What’s New in QFM 2.0
This release includes some significant performance enhancements plus a range of sma...
What’s New in QFM app 1.11
The QFM app is upgraded to receive instant notifications for new and cancelled visi...
What’s New in QFM 2.00.00.06
Video: QFM Asset Lifecycle
The new QFM Asset Lifecycle module optimises and extends the life of assets and equipment by: ...
What’s New in QFM app 1.10.02.18
This document highlights functionality for the new QFM (cross platform) app 1.10.02.18
QFM v1.36 – Dynamic Forms
QFM now gives users the ability to create forms in order to collect information exactly as required,...
QFM Mobile App – Latest Features
The latest QFM Mobile app operates on Android and IOS devices to streamline remote task management, ...
QFM v.1.36 – Guest Self-Service Check In
The latest release of QFM, version 1.36 allows you to save time and boost efficiency by enabling vis...
What’s New in QFM Web Version 1.36.04.04
This document highlights functionality for QFM Web version 1.36.04.04
Australian QFM User Forum Slides
The latest QFM User Forum for Australian clients took place on the 8th April 2016, and it...
QFM v1.35 – Guest Login
One of the highlights of this release is the new Guest Login feature, which allows those without a Q...
Video: QFM Quick Porterage
Save time and gain flexibility with QFM Quick Porterage on QFM 1.34. New features include: ...
Product Flyer: QFM Web Latest Release (version 1.35)
We are pleased to announce the latest release of QFM Web (version 1.35). Features include: ...
Video: Asset Groups
Effectively manage equipment using the new asset groups feature in QFM. This provides the ability...
Video: QFM Projects
Keep projects on time and in budget with this new release from QFM v1.34. New features include: ...
What’s New in QFM Web 1.35.00.08
This document highlights functionality for QFM Web version 1.35.00.08
Video: QFM Quick Bookings
Streamline the management of meeting rooms and shared workspace with QFM Quick Bookings. Key feat...
Deriving Meaningful Data from FM Software & BIM Integration
This white paper provides an overview of BIM (Building Information Modelling) in relation to FM, and...
Video: QFM Event Types Walk Through
Save time and streamline administrative procedures with QFM Event Types - watch the new video here. ...
Video: QFM Costs Walk Through
Increase budgetary control and drive profitability with QFM Event Costs- watch the new video here. ...
What’s New in QFM Web 1.34.00.10
This document highlights functionality for QFM Web version 1.34.00.10
Video: Room Booking Walk Through
The Room Booking module overview is the third video in the series, featuring the new 'planner' featu...
Video: QFM Mobile Walk Through
The second video in our series introduces QFM Mobile, improving information flow between office and ...
Video: QFM Resource Scheduler Walk Through
The latest version of QFM Software (version 1.33) is packed full of enhancements and we’ve produce...
Video: QFM Help Desk Functionality
Service Works has published a short video for clients, which demonstrates the features available wit...
What’s New in QFM Web 1.33
This document highlights functionality for QFM Web version 1.33.00.27
What’s New in QFM Mobile 1.02.03.00
This document highlights functionality for QFM Mobile version 1.02.03.00.
What’s New in QFM Web 1.32.06.00
This document highlights functionality for QFM Web version 1.32.06.00.
PPP Payment Mechanisms – Spreadsheets vs. Integrated Software
The need to deliver auditable and transparent performance data is an essential aspect of any PPP (pu...
QFM Functional Overview
This document provides a complete and comprehensive summary of the functionality contained within Q...
QFM App User Guide
This document provides a complete and comprehensive summary of the functionality contained within Q...
PPPs: What the World can Learn from Canada
The Canadian model of Public-Private Partnerships is considered one of the most successful in the wo...
What’s New in QFM Web 1.31.05.03
QFM version 1.31.05.03 provides a range of enhancements designed to improve the user experience. The...
Performance Excellence in Facilities Management
Service Works’ new guide ‘Performance Excellence in Facilities Management’ expla...
Partnerships in Hard Times
The global financial crisis restricted the supply of equity and debt capital and incre...
PF2 – Challenges & Opportunities
This comprehensive guide explains for an audience of new and established market player...
System Requirements – QFM Desktop Client
This document provides minimum and recommended hardware/software requirements in order to operate QF...
What’s New in QFM Web 1.30.01.15
This document highlights functionality for QFM Web version 1.30.01.15.
UK Annual FM Software Survey Results 2013
This white paper reviews the results from the 2013 FM software survey, carried out by ...
Strategic Space & Move Management
Effective and productive management of corporate space is vital to every business. It ...
PPPs – Risk & Protection Management
In well-designed public-private partnership (PPP) contracts, each risk is identified, ...
What’s New in QFM Web 1.29
This document highlights functionality for QFM Web version 1.29.
Unlock FM Software with the Power of QFM Self-Service
As businesses and their clients become increasingly technologically astute, understand...
QFM Space Functional Overview
This document provides a complete and comprehensive summary of the functionality contained within Q...
Mobile Technology: A Global Facilities Trend
This white paper covers the rise of mobile working, with a focus on the facilities man...
A Guide to Effective Asset Management for Buildings & Equipment
Actively managing assets is essential for efficient and sustainable operation of an or...
What’s New in QFM Web 1.28.02.01
This document highlights functionality for QFM Web version 1.28.02.01.
Retrofitting Payment Mechanisms & Delivering PPP Contract Value
Many organisations are exploring the benefits of retrofitting payment mechanisms to PP...
What’s New in QFM Desktop version 1.64.07.00.11
This document highlights functionality for QFM Desktop version 1.64.07.00.11 This release includ...
System Requirements – QFM Space
This document provides minimum and recommended software requirements in order to operate QFM Space S...
Facilities Management Software Survey 2012 – Australia
This white paper reviews the results from the 2012 Australia Facilities Management Sof...
FM in the Cloud
Cloud computing is now becoming prevalent for both businesses and consumers, whether t...
PPP Performance Through Payment Mechanisms
The use of Public Private Partnerships (PPPs) to deliver new public infrastructure and...
UK Annual CAFM Survey Results 2012
This white paper reviews the results from the 2012 Annual UK Computer-Aided Facilities...
The Importance of Transparency & Auditability in PPPs
As governments around the world seek to drive greater value from their investments, th...