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Service Works is committed to protecting your personal information and ensuring your data privacy.


What information do we collect?

We may collect and use the following types of data:

  • Your name, job title, company name, place of work, email, contact telephone and fax numbers.
  • If you contact us, we may keep a record of that correspondence.
  • We may also ask you to complete surveys that we use for research purposes, although you do not have to respond to them.
  • Any other information that you provide to us by completing our electronic forms.

How are we going to use the data?

The data you provide us with may only be used for:

  • Advertising or marketing our leading FM software, QFM, or our PPP software, P3rform and related services.
  • Contacting you regarding your enquiries.
  • Keeping accounts related to any business activity conducted by Service Works.
  • Keeping records of purchases, sales or other activities for:
      • ensuring that the payments and deliveries are made or services are rendered; or
      • making financial or management forecasts to assist in our business activities.
      • giving advice or rendering professional services of an advisory, consultancy or intermediary nature.

We will never intentionally or knowingly use your data for any other purposes than those aforementioned. Your data will only be provided in our case study materials where your express consent is obtained.

You have the right to ask us not to process your personal data for marketing purposes. We will usually inform you before collecting your data if we intend to use your data for such purposes.

How secure is the data?

To maintain the accuracy of the data we regularly carry out appropriate physical, electronic and managerial checks on the security and content of the data.

Our website and our network are protected by firewalls which ensure that your data is secure. We use anti-virus software on our PCs and laptops and we use a leading anti-spam and anti-virus email filtering service to protect our systems from incoming threats.

Employees are prevented from visiting potentially harmful websites by our internet filtering service and are only permitted to use USB sticks as specified in our USB Policy. Employees are required to change their passwords regularly which are mandatory to access our system.

Can I access my data?

Yes, you have the right to access information held about you.

What about cookies?

On 26th May 2012, an EU directive was imposed by the UK’s Information Commissioner’s Office (ICO), with a view to protecting the privacy of internet users. This law states that websites need to provide a clear and comprehensive guide to the use of Cookies.

A cookie is a small file which asks your permission to be located on your computer’s hard drive. Once you agree, the file is then added to your computer. The cookie helps analyse web traffic and tracks when you visit a particular site. Cookies allow web applications to respond to you as an individual catering your website information to your browsing. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

This website uses traffic log cookies to identify which pages are being used and which ones are used more often. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from our system.

Overall, the cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie does not give us access to your computer or any information about you whatsoever, other than the data you choose to share with us. You can choose to accept or decline cookies and you can change these options later as well. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. Please note however that this may prevent you from taking full advantage of our website.

For more information about the EU Cookie directive, click here.

Cross-border data transfers

Your data will only be transferred to a country or territory that requires an adequate level of protection for the rights and freedoms of data subjects in relation to the processing of personal data.

Courts and judicial bodies

We may disclose the data when required by law or court order, or as requested by other government or law enforcement authorities or in good faith that the disclosure is otherwise necessary or advisable, such as to protect Service Works’ intellectual property rights.

You may request details of personal information which we may hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information we hold on you, please write to SWG House, 4 Keswick Road, London, SW15 2JN. If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible at the above address. We will promptly correct any information found to be incorrect.

Please note that our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over those other websites. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statements of each website you visit to ensure your security and privacy.

Effective Date

This policy is effective from 1st September 2014. SWG may amend this Privacy Policy from time to time by updating this page. You should check this page regularly to ensure that you are happy with any changes.