We are committed to delivering outstanding levels of service to all of our clients. Our Customer Support team forms a vital part of this relationship and they are readily available via telephone and e-mail to resolve your queries. All clients have access to our Client Portal which provides a wealth of information to help you make the most of QFM or P3rform software.
- Comprehensive progress reporting for every case logged
- Defined escalations procedure covered by a comprehensive service level agreement
- Monthly statistical job reporting
- Optional out-of-hours, remote and on-site support available
- Client Portal provides access to a comprehensive Knowledge Base, FAQ library and real-time support reporting