\u201cWhat is underrepresented in our industry is process change,\u201d begins Mark Tyson, Head of Occupier Engagement & Service Delivery at Legal & General, as the panel launched into a discussion about how utilizing quality data in partnership with new technology can drive positive change for FM.<\/p>\n
He continued: \u201cThe problems we face are generally maintenance, lack of data and lack of transparency. This isn\u2019t a complicated industry but unless the tech is clear about the problem it\u2019s trying to solve, hand in hand in hand with the process changes put out around it, we will not be able to move forward.\u201d<\/p>\n
Responding to Tyson\u2019s statement, Hazel Bedson, Strategy Director at Service Works Global, highlighted that system integration and connectivity between different departments is paramount to improving facility management operations and keeping data accurate.<\/p>\n
\u201cWhat we really need to consider is the integration between the different systems so we are not working in silos and duplicating our efforts. Having them work together holistically will deliver maximum benefit for businesses.\u201d She remarked that in particular HR and IT departments should be working closely with FMs, particularly with GDPR and smarter technologies coming to the forefront. As devices such as smart watches become more widely adopted in the business context, there is the imperative need for policies to control what level of personal data is captured. Information such as location and health data should only be used where they offer clear benefit to a business \u2013 and the details must be explicitly communicated to employees.<\/p>\n
Ethical Perspectives on Technology<\/strong><\/h3>\nTalk turned to sensors and about what data should be extracted from them for managing building assets. Panelist Amie Pirie, Senior Workplace Strategist at GoSpace elaborated: \u201cI think sensors are brilliant as long as they\u2019re carefully monitored and reporting is restricted so you\u2019re not targeting individuals. We have been thinking of altering sensors in the workplace for ethical reasons – people don\u2019t like the feeling of being monitored when they\u2019re physically sitting at their desk.\u201d<\/p>\n
Adding to Amie\u2019s sentiment, Simone Jarvis, Workplace Services Consultancy Development Director at Ricoh commented, \u201cWith sensors, we need to ensure transparency by communicating to staff why we are using them in the first place. Once you\u2019ve got the communication and trust, there shouldn\u2019t be any problems.\u201d<\/p>\n
Optimism for the Future<\/strong><\/h3>\nDespite what future tech may hold for FMs, most of the panel felt optimistic about how they will embrace change, agreeing that \u2018good data\u2019 and teamwork was a key driving force to shape positive change across the industry. The audience at the debate was also canvassed for their opinions by the moderator, Ian Ellison of 3edges, with the consensus largely positive about the ways in which FM can transform the workplace.<\/p>\n
\u201cGetting and manipulating the right data out of these FM systems is important, and while FM software vendors can help with this, FM teams are evolving to include data specialists. The right data at the right time will help FMs make the right decisions, drive strategy and become more efficient at what they do,\u201d Hazel concluded.<\/p>\n
Request your complimentary copy of Service Works Global\u2019s \u2018Quick Guide to Sensors,\u2019 by clicking here<\/a>.<\/p>\nIf you would like to keep up to date on the latest industry and technology developments, sign up to receive Service Works\u2019 blog straight to your inbox:<\/p>\n
Despite what future tech may hold for FMs, most of the panel felt optimistic about how they will embrace change, agreeing that \u2018good data\u2019 and teamwork was a key driving force to shape positive change across the industry. The audience at the debate was also canvassed for their opinions by the moderator, Ian Ellison of 3edges, with the consensus largely positive about the ways in which FM can transform the workplace.<\/p>\n
\u201cGetting and manipulating the right data out of these FM systems is important, and while FM software vendors can help with this, FM teams are evolving to include data specialists. The right data at the right time will help FMs make the right decisions, drive strategy and become more efficient at what they do,\u201d Hazel concluded.<\/p>\n
Request your complimentary copy of Service Works Global\u2019s \u2018Quick Guide to Sensors,\u2019 by clicking here<\/a>.<\/p>\n If you would like to keep up to date on the latest industry and technology developments, sign up to receive Service Works\u2019 blog straight to your inbox:<\/p>\n
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