As businesses and their clients become increasingly technologically astute, understanding how self-service technology can be leveraged as a tool to enhance staff productivity, reduce expenditure and generate revenue is essential. This is equally true for facility operations, under pressure to manage a high volume of maintenance, bookings and service transactions whilst driving down costs and improving customer satisfaction.<\/p>\n\n\n\n
This guide outlines the significant operational benefits that self-service technology delivers for FM professionals, including enabling a more proactive FM help desk, improving service delivery and delivering enterprise-wide 24\/7 visibility of FM performance. It explains why self-service is increasingly being used to either supplement or replace traditional FM help desk models; and explains the need to promote and publicize the service to end-users, customers and building occupants to ensure long-term success.<\/p>\n\n\n\n