Mark Kirkham, Director of Service Works Group, speaks to PFM about trends in facilities management and how FM software plays a part.

Highlighting the FM sector’s growing interest  in providing round-the-clock services, Mark discusses how QFM can meet these needs. Powerful functionality such as Self-Service and QFM’s Mobile App can reduce service delivery times, increase flexibility and reduce operational  costs by enabling a greater rate of first-time fixes. Mark also talks of the importance of using a software approach in order to manage standards and processes effectively.