Support

Customer Support Services for QFM and P3rform facilities and PPP management software

We are committed to delivering outstanding levels of service to all of our clients. Our Customer Support team forms a vital part of this relationship and they are readily available via telephone and e-mail to resolve your queries. All clients have access to our Client Portal which provides a wealth of information to help you make the most of QFM or P3rform software.

  • Comprehensive progress reporting for every case logged
  • Defined escalations procedure covered by a comprehensive service level agreement
  • Monthly statistical job reporting
  • Optional out-of-hours, remote and on-site support available
  • Client Portal provides access to a comprehensive Knowledge Base, FAQ library and real-time support reporting

If you are an existing Service Works’ client and wish to log a software support request, please log into the Client Portal here. Alternatively, please contact Service Works support team.

Asset Management Asset Lifecycle Costings

Data Driven Asset Management

Facilities managers are becoming increasingly savvy in their asset management, turning to data and software to manage their buildings and equipment, our 2017 APAC FM Software Survey has found.

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Global survey reveals trends in operational Public-Private Partnership Projects

New International Survey Reveals Trends in Operational Public-Private Partnership (PPP) Projects

A recent global survey of operational Public-Private Partnership (PPP) projects, the first of its kind, has revealed insights into the factors driving successful PPP contracts and the risk factors that can compromise long-term project success.

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Service Works discusses how future CAFM systems will benefit facilities managers

Mindful of the Future

Industry expert Gary Watkins, CEO of Service Works, and other CAFM professionals discuss the relevance and future of CAFM systems with the rapid advancements in technology.

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