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QFM Software at Pymble Ladies' College

Situated on Sydney’s green and picturesque north shore, Pymble Ladies’ College is a world-class learning environment with a reputation for excellence.

Set across 55 acres, the College boasts extensive facilities including a full size theatre with orchestra pit and state-of-the-art theatrical lighting, boarding houses, sporting ovals, a farm complete with animals and a newly built aquatic and fitness centre to mark the College’s Centenary in 2016.

“It’s all about organisation and planning”, says Campus Manager Malcolm Boyes, “If you have that, you’re halfway to success.” Since Boyes joined Pymble 18 months ago, he has quickly risen to the challenge of maintaining this large estate through expanding the College’s use of QFM IWMS software.

The software has been in use at Pymble since 2014, mainly to manage and prioritize work requests for the team, which consists of around ten in-house engineers and 20 contractors looking after the plumbing, electrical, carpentry and building work. Mobile phones running the QFM app were introduced and have had a significant impact on the team. Instead of returning to base for paper sheets, jobs are now sent directly to an operative’s mobile phone as soon as they are allocated by the help desk.

The QFM app is also proving itself by enabling contractors to log their start and finish times in real time, which are recorded accurately in the system even in areas of little or no phone signal due to QFM app’s offline capabilities. This means that jobs can be tracked from the moment they are logged through to completion, allowing Pymble to benchmark work and set service level agreements (SLAs).

“What’s fantastic is that no matter who they work for or what device they’re using, everyone can use the same app – we’re unified” comments Boyes. “We’re really happy with QFM. It’s a great fit for what we do here and it’s better than other software I’ve used before.”

Read the full case study here.

For more information about SWG’s FM performance management software, click here or contact us here.

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