Service Works’ new guide ‘Performance Excellence in Facilities Management’ explains how, whether the FM service is delivered by an external provider or an in-house team, the effective management of performance can drive the FM function to work at optimum level and achieve the highest service levels.
The guide offers top tips for any business looking to improve their FM performance. It examines the main principles; from the use of service level agreements and key performance indicators to measure good performance (and imposing financial penalties for poor performance) to the impact that gain share and the intelligent client can have on performance excellence.
Performance reporting can also provide a corner-stone to success and the guide outlines how software solutions can support FMs by providing real-time, historical, and projected performance analysis and visualisation of end-to-end performance. This enables service providers to improve performance through early detection and proactive monitoring, as well as tracking KPIs and their impact on the business and contractual SLAs.
For your complimentary copy of the white paper, please click here.