Enquire Search
Highlights from the UK 2013 FM software survey, carried out by Service Works and i-fm.net

This white paper reviews the results from the 2013 FM software survey, carried out by Service Works in conjunction with the award-winning news and research service i-fm.net, supported by the UK Facilities Management Association (now known as the Building Futures Group).

Expanding on the results from the 2012 CAFM software survey, this survey provides further understanding as to how organisations use FM software, the key benefits which have been established and how FM software fits into their estate and wider business strategy.  It identifies year-on-year trends regarding how CAFM and IWMS software is being used, investigates new and emerging trends such as the use of mobile technology in the FM profession and provides insight into how the industry perceives the importance of Building Information Modelling (BIM).

Conclusions drawn from the survey include the following:

  • Mobile ‘apps’ are now firmly positioned as essential facilities management tools
  • Whilst BIM is becoming an increasingly important area of focus within the FM community, there is still some confusion around its usage and limited adoption of BIM strategies
  • 93% of businesses had improved FM efficiency through the usage of FM software
  • 90% of organisations stated that FM software has allowed for better auditability

The white paper highlights the results from the survey and enables readers to draw conclusions about FM software’s role and value within the FM discipline.

For your complimentary copy of the white paper, please click here.


Space Management Modern Office desks
January 2023

A Beginners Guide to Space Management

In this informative guide we’ll explain why space management is important, its rise in popularity and the benefits to the FM team and wider organisation.

Read more
January 2023

How Virtual Models Can Benefit Multiple Workplace Departments

SWG offers advice on how virtual models can prove beneficial for different workplace departments, such as the marketing sector and FMs.

Read more
Service Works discusses how future CAFM systems will benefit facilities managers
October 2014

Mindful of the Future

Industry expert Gary Watkins, CEO of Service Works, and other CAFM professionals discuss the relevance and future of CAFM systems with the rapid advancements in technology.

Read more