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Service Works Global (SWG) is a leading international provider of facilities, BIM & space management software & the leader in PPP O&M performance management technology, with offices in the UK, Sweden, Canada, Australia, and the Middle East.

Established in 1994, SWG is a wholly owned subsidiary of Addnode Group, listed on Nasdaq Stockholm.

Meet some of our Senior Management Team:

  • With my extensive experience in both IT and FM spanning over 25 years, my industry knowledge has led me onto a number of steering committees and panels, for which I have provided guidance and analysis on IT and FM industry trends. I am passionate about developing and delivering software solutions that meet the operational needs of facilities and estates managers.

    I have maintained my position as Group CEO since I founded SWG in 1994.

    Gary Watkins


  • Having become a chartered accountant, I gained six years of experience as a finance manager at a US software company before transitioning to a US-based car wash company. While there, I took on diverse roles such as European financial controller and project manager for the global ERP implementation from the US.

    Throughout my career, my aspiration was to return to the software industry, and I finally achieved this goal by joining SWG in September 2021. As the Global Finance and HR Director, I am responsible for managing all financial and human resources aspects of the various countries that fall under the SWG umbrella.

    Louise Porter

    Group Finance
    and HR Director

  • Since the 1990s, I have been actively involved in the software development of enterprise-level systems across various industries, including air traffic control, finance and trading systems, healthcare logistics, and payroll. In the last decade, I have managed multiple large high-tech teams, successfully delivering complex solutions.

    I joined SWG in 2019 and became the CTO, leading all of the software development teams within the company.

    Paul McCarthy


  • Samantha Fuller

    International General Manager

  • I began my career training as an accountant with price waterhouse in London, but quickly found myself drawn towards software and systems work. Initially, I focused on finance systems, but eventually transitioned to working with much broader ERP systems. In recent years, I have led teams specialised in implementing and supporting both service management and professional services systems. Throughout my career, I have held positions on both Microsoft and Oracle product councils for Dynamics GP and NetSuite, where I was heavily involved in shaping the product roadmap for these offerings. I have worked as an independent consultant and held senior positions within various software businesses, including serving as a CEO for both UK and international companies.

    After spending most of my career involved in the supply and implementation of complex enterprise systems, I joined SWG in 2014. At SWG, I am responsible for overseeing our groupwide IT, infrastructure, and cyber security, as well as managing the QFM Support team.

    Mike Risley

    IT and Support

  • I have a background in architecture and have spent over 20 years in the property and facilities management technology sector, primarily in senior-level marketing and strategic roles.

    Having joined SWG in 2007, my current role and responsibility within the company entail leading SWG's marketing efforts globally and managing operations for the EMEA region. I am also an active participant in several industry bodies, such as IWFM's technology special interest group and nima (formerly UK BIM Alliance) technology group, where I represent SWG and the CAFM/BIM technology vendor sector.

    Hazel Bedson

    Marketing and
    Operations Director

  • For the past 20 years, I have worked in software professional services delivery for both the public and private sectors, with a particular focus on the NHS and delivering workforce improvement programmes. I began my career as a trainer and then progressed to become a consultant and Project/Programme Manager before spending the last 10 years leading professional services teams.

    I joined SWG in January 2022 and my current role is professional services director. In this position, I lead a team of consultants, specialists, and project managers in delivering SWG's products to our customers. I work closely with our customers to ensure they gain maximum value from our products and services.

    Nigel Robinson

    Professional Services

  • Kelly Widger

    General Manager

  • I have been at the company since January, 2019. My background is mostly in property management.

    EO at Service Works Global Nordic