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Quality and Information Security Policy

Company Profile

SWG is an international provider of Facilities, Property and Workplace Management software. With a global network of offices, we deliver technology solutions and supporting services to over 100,000 client sites across the globe to manage a broad spectrum of workplace and service environments. Our award-winning, flexible and functionally-rich applications, QFM and P3rform, ensure rapid return on investment and competitive advantage through:

• Generating long term reductions in operational costs

• Optimising asset and resource value

• Improving service quality and availability

• Delivering enterprise-wide visibility of critical performance information

We are committed to supplying quality products and services combined with a partnership approach to deliver complete and customised solutions to ensure client satisfaction.

 

Quality Policy & Objectives

At SWG, quality is central to all that we do. We are committed to meeting the expectations of our clients by implementing and maintaining quality management processes in each of the following areas:

Product Development
SIMS shall ensure that QFM meets the expectations of our clients through systems of:

• client feedback and market analysis (e.g. Verdantix benchmark research);

• collaboration between client-facing and product steering teams;

• detailed consultation, design and planning processes; • internal reviews during release and product lifecycles in development & testing meetings;

• team meetings and actions from;

• external reviews during release and product lifecycles:

• thorough source control and documentation practices;

• division of responsibilities between product steering, development and testing teams.

• competitor analysis;

• conduct & review industry surveys;

• FM, Workplace & PPP industry events and conferences (to gather information for potential selective implementation)

To ensure that QFM and P3rform remain a market leading solution these systems shall be continually improved through obtaining and reviewing client feedback, implementing company-wide initiatives and seeking the advice of independent consultants.

Project Implementation and Training
SWG aspires to deliver its project implementation, training, installations and site visits to the highest standards of professionalism and a client’s specific needs and requirements, therefore: • Employees shall ensure that the requirements and timescales of each project shall be agreed in writing in advance and complied with as far as possible; • A client shall be informed of any delay or proposed variation to the implementation of a project as soon as the company becomes aware; • SWG commits to maintaining a group of staff who are able to provide training and have a comprehensive knowledge of QFM and P3rform and an understanding of facilities and workplace management best practice.

Technical Support
The company shall maintain the necessary skills, resources and know-how to meet its obligations.

The company shall review the performance of its support service through recording and monitoring the progress of support queries and through obtaining client feedback.

Client Management
SWG aims to achieve open and mutually beneficial relationships with all its clients. The company shall regularly review its policies, practices and standard contractual terms to achieve this objective. SWG wants each client to benefit from the greatest possible return from their investment in SWG products and services. It is the responsibility of the account management team to ensure that these aims are met.

 

Information Security Policy & Objectives

Objective
The objective of this Information Security Policy is to ensure business continuity and minimise the business risk by preventing and minimising the impact of security incidents.

Policy
• The purpose of this Policy is to protect the information assets from all threats, whether internal or external, deliberate or accidental.

• The Directors of SWG have approved the Information Security Policy.

• It is the Policy of SWG to ensure that:

  • Information will be protected against unauthorised access o Confidentiality of information will be assured; information is accessible only to those authorised to have access o Integrity of information will be maintained, safeguarding the accuracy & completeness of information & processing methods
  • Availability of information is ensured as required by the business processes
  • Regulatory and legislative requirements will be met
  • Business Continuity plans will be produced, maintained and tested o Information security training will be available to all employees
  • All breaches of information security, actual or suspected, will be reported to, and investigated by Senior Management.

• Procedures exist to support the policy.

• Business requirements for the availability of information and information systems will be met.

• All Managers are directly responsible for implementing the Policy within their business areas, and for adherence by their employees.

• It is the responsibility of each member of staff to adhere to the Policy and to report security incidents and potential security breaches promptly.

 

Authority and Responsibilities

Senior Management Team 
Members
• CEO
• Finance Director
• COO
• Client Services Director
• IT Operations & Support Director
• CTO • Strategy Director
• International General Manager

Responsibilities
• Daily responsibilities for general aspects of SWG business.
• Implementing the overall direction and strategy of the company in accordance with specified strategic goals and objectives.
• Promoting a high quality ethos within the company.
• Ensure the structures and resource needs of the company are consistent with the requirements of ISO 9001:2015 and ISO 27001:2013.

Quality Management Group 
Members
• IT Operations & Support Director
• CTO
• Strategy Director
• Client Services Director
• Support Team Lead
• Senior Infrastructure Executive

Responsibilities
• Daily responsibilities for general aspects of SWG business.
• Implementing the overall direction and strategy of the company in accordance with specified strategic goals and objectives.
• Formulating the Quality Policy including defining quality objectives and communicating all quality aspects on an internal level.
• Promoting a high quality ethos within the company.
• Ensure the structures and resource needs of the company are consistent with the requirements of ISO 9001:2015.
• Ensure the successful operation of SIMS

Information Security Group
Members
• IT Operations & Support Director
• Support Team Lead
• Senior Infrastructure Executive
• Strategy Director
• CTO

Information Security Group
Responsibilities
• Daily responsibilities for all aspects of Information Security within the SWG business.
• Implementing the overall direction and strategy of the company in accordance with specified strategic goals and objectives.
• Formulating the Information Security Policy including defining objectives and communicating all Information Security aspects on an internal level.
• Promoting an ethos of Information Security within the company.
• Ensure the structures and resource needs of the company are consistent with the requirements of ISO 27001:2013.
• Ensure the successful operation of SIMS.

Information Security Officer
Responsibilities
• Lead the Information Security Group • Overall responsibility for ISO 27001:2013 compliance
• Monitoring, logging and monitoring of security related incidents through to resolution
• Daily responsibilities for operational, infrastructure, access control, physical and environmental security
• Regulatory compliance and reporting of security incidents to ISO
• Daily responsibilities for all aspects of data security

 

Please contact us to request our full Information & Information Security Policy.