The integration of Excitech’s CAFM business will further strengthen SWG’s offering for customers with an expanded range of skills and technologies. With a global network of offices to support continued business expansion and a product portfolio covering FM, real estate, space, BIM and project management, SWG are in a unique position to provide a comprehensive solution across the entire building lifecycle; from construction through to operational management, supported by a strong service offering.
What more can you expect from your partnership with SWG?
- Access to a wide range of products, services and experience to support you and your business, with a global team across 4 continents.
- An online Client Portal enabling you to log, track and monitor support queries and to access useful information such as FAQs, product information, news and events.
- Invitations to learn more about SWG’s FM products and services and to network with other FM professionals at our Client User Groups and Special Interest Groups.
- Substantial investment in product research and development to ensure we continue to FM provide solutions that meet the needs of an evolving profession.
- As Microsoft Gold Independent Software Vendor and with ISO 9001 and 27001 certifications we are committed to continuous improvement across our people, processes and IT systems to consistently meet our clients’ expectations.
Frequently Asked Questions
Q1. What is the reason for the change?
In January 2020, Excitech was acquired by Addnode Group, one of Europe’s leading suppliers of software and services for design, construction and product data information with 1,700 employees in 19 countries. Excitech has subsequently been looking at how to leverage the wider capabilities of the 40+ sister companies within the Addnode Group to deliver enhanced solutions and services to our customers. Excitech’s CAFM (Computer-Aided Facilities Management) team share skills, capabilities, and technology with another Addnode company, Services Works Global (SWG). Excitech has worked closely with SWG since 2011 so there is already a strong partnership. The combination of these 2 businesses will provide customers with an even stronger facilities and property management technology offering. As such, Excitech’s CAFM business unit will transfer to SWG on 1st July 2020.
Service Works Global (SWG) is a leading international provider of facilities, property, and workplace management software with offices in the UK, Sweden, Canada, Australia, and the Middle East providing products and services across the entire building lifecycle. SWG has already successfully integrated Symetri FM, another Addnode FM business unit, into the SWG Group adding significant expertise in Building Information Modelling (BIM) and digitisation services.
The integration of Excitech’s CAFM business will further strengthen SWG’s offering for customers with an expanded range of skills and technologies. With a global network of offices to support continued business expansion and a product portfolio covering FM, real estate, space, BIM and project management, SWG can provide a comprehensive solution across the entire building lifecycle; from construction through to operational management, supported by a strong service offering.
Q2. What changes to the current service and support can I expect?
It will be business as usual. Current projects in progress with the Excitech CAFM team will not be impacted.
Almost all of the Excitech CAFM team will transfer across to SWG so customers will continue to receive the service and support they need, backed up with additional SWG resources. The transfer of Excitech’s CAFM business with SWG adds up to 60+ years of best-practise CAFM experience with a global client base spanning all market verticals. Clients can expect an even stronger, broader product and service offering, with extended technology capability in an evolving facilities management market.
Q3. How will our existing contracts be managed?
All CAFM products (Excitech FM, Archibus, Fast Track, Premium Support & Services) purchased from Excitech will be delivered and supported by SWG. Other Excitech products will continue to be managed and provided by Excitech.
Q4. What will happen to our existing PSS balance?
This will be transferred to SWG, managed in the same way as it would have been by Excitech.
Q5. Who will be my primary contact at SWG?
With almost all of the Excitech CAFM team transferring to SWG on July 1st 2020, there will be plenty of familiar faces in addition to some experienced SWG CAFM professionals. Your account manager will be in touch with you shortly.
Q6. I currently have support cases open, how will these be dealt with?
Support cases will be transferred to SWG’s CRM system and will continue to be managed by the Excitech CAFM team who are transferring to SWG.
Q7. How will I log support calls after July 1st ?
Calls can be made to the SWG support team on 020 8877 4080 or logged via a support email at firstname.lastname@example.org.
SWG also has a dedicated online Client Portal enabling customers to log, track and monitor the status of support queries and access useful information such as FAQs, product information, news and events. Log in details will be provided to you in due course.
Q8. I have had a quote for work from Excitech – is it still valid?
SWG will endeavour to honour quotes already provided by Excitech. Each will be considered on a case by case basis.
Q9. We have an open and active CAFM project with Excitech, how will this be affected?
Projects will continue to be delivered and managed by the CAFM team transferring to SWG.
Q10. Will the Excitech FM, Archibus and Fast Track products continue to be sold and supported?
Yes, SWG will continue selling these products and provide support for clients in line with existing contracts.
Q11. If I buy non-CAFM related products from Excitech, how will those be supported?
Excitech will continue to support any non-CAFM business. This part of the Excitech business remains unchanged and will not be transferring to SWG.
Q12. I’m awaiting an invoice from Excitech for recent works, who will be invoicing me and who do I pay?
Any invoices dated before 1st July 2020 should be paid to Excitech as normal. SWG’s account team will write to you separately with new account information and bank details for invoices after 1st July 2020 which will be branded with the SWG logo.
Any account queries after this date should be directed to the SWG accounts team on 020 8877 4080 or email@example.com.
Q13. Who should I contact in SWG for sales, support or operational queries?
You will be provided with details of who to contact for sales or support enquiries. SWG’s general telephone number is 020 8877 4080.
You may also contact:
• Sales and account management queries: Penny Brinsley, SWG CAFM Lead firstname.lastname@example.org
• Support enquiries: Gavin Myers, SWG Product and Installation Specialist email@example.com