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Real-time hot desk booking system from Service Works Group

“QFM has given a clear insight into work processes, creating leaner working methods and staffing efficiencies, and adding value for public spending.”
New South Wales Parliament House


Service Works Global’s CAFM software is invaluable for public sector organisations, managing facilities management services to improve performance, extend asset life and increase transparency.

QFM has extensive capabilities to manage reactive maintenance and resources, as well as planning optimum, cost effective PPM schedules to mitigate the risk of asset failure.

Providing ROI in 18 months on average, the software offers power and flexibility in an easy-to-use interface, meaning training time is low and take up is high. Requests can be logged on the system by either the helpdesk, building users through the self-service portal or engineers using the QFM mobile app. Maintenance jobs are then prioritised and allocated to the most suitable contractor or in-house operative via the app.

QFM offers over 400 report templates for in-depth analysis of trends and patterns, and ensures the organisation remains compliant with industry regulations.

QFM tools for public sector organisations include:

  • Reactive and planned maintenance scheduling
  • SLA and contract management
  • Compliance
  • Asset lifecycle management
  • Space management and bookings
  • Mobile app

Learn how healthcare, defence and government estates are using QFM software through our case studies: