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Help desk, reactive maintenance, CAFM software Service Works Group

QFM Help Desk is intelligent job management software which ensures that your contractors and in-house staff are efficiently deployed for both hard and soft FM services. It rapidly captures reactive maintenance requests, prioritises tasks and identifies unresolved calls to enable rapid job resolution. An online self-service portal enables building occupants to log jobs, report breakdowns and request services 24/7, as well as updating the user on the reported work’s status. Contractors can log activities, notify progress and close tasks once completed, to deliver a proactive help desk, enterprise-wide visibility of FM performance and long-term cost savings.

  • Self-service job logging and management
  • Automated service provider notification
  • Contractor task and activity management
  • Performance measurement against service level agreement (SLA)
  • Traffic light colour-coded job management system which provides live countdown to deadlines
  • Job costing, invoice reconciliation and budgetary reporting
  • Contractor quotation review, management and selection
  • Automated, customisable surveys record customer feedback and measure service quality
  • Fully auditable records of date and time-stamped activities
  • Integrated mobile solution enables task management via tablet or smartphone

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