Unlock FM Software with the Power of Self-Service

The guide explores the significant operational benefits that self-service technology delivers for FM professionals

As businesses and their clients become increasingly technologically astute, understanding how self-service technology can be leveraged as a tool to enhance staff productivity, reduce expenditure and generate revenue is essential. This is equally true for facilities operations, under pressure to manage a high volume of maintenance, bookings and service transactions whilst driving down costs and improving customer satisfaction.

This guide outlines the significant operational benefits that self-service technology delivers for FM professionals, including enabling a more proactive FM help desk, improving service delivery and delivering enterprise-wide 24/7 visibility of FM performance. It explains why self-service is increasingly being used to either supplement or replace traditional FM help desk models; and explains the need to promote and publicise the service to end-users, customers and building occupants to ensure long-term success.

Offering best-practice advice for planning and implementing a self-service FM software solution, this white paper provides comprehensive guidance for both service provider and end-user organisations.

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About SWG

Service Works Global’s CAFM software is relied upon by thousands of users within all industry sectors across the world. Our powerful, flexible and user-friendly software for facilities management and PPP performance management transforms operations – saving time, improving productivity and offering return on investment in just 12 months on average.

CAFM, FM, Productivity