As businesses and their clients become increasingly technologically astute, understanding how self-service technology can be leveraged as a tool to enhance staff productivity, reduce expenditure and generate revenue is essential. This is equally true for facilities operations, under pressure to manage a high volume of maintenance, bookings and service transactions whilst driving down costs and improving customer satisfaction.
This guide outlines the significant operational benefits that self-service technology delivers for FM professionals, including enabling a more proactive FM help desk, improving service delivery and delivering enterprise-wide 24/7 visibility of FM performance. It explains why self-service is increasingly being used to either supplement or replace traditional FM help desk models; and explains the need to promote and publicise the service to end-users, customers and building occupants to ensure long-term success.
Offering best-practice advice for planning and implementing a self-service FM software solution, this white paper provides comprehensive guidance for both service provider and end-user organisations.
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