Service Works Global creates cutting-edge CAFM and building lifecycle management solutions to support you from planned and reactive maintenance to smart buildings and digital twins – and everything in between.
Explore our software and find the right solution for your business.
Learn more about Service Works Global, our established customer base and the alliances which we have forged with strategic industry partners.
Agile workplaces need a software solution that provides flexibility for a changing workforce. QFM Agile Working gives employees the freedom to sit where they choose with user-friendly hot desk booking tools, and our locker management functionality means there’s always somewhere to store belongings for a true agile workplace.
Allow staff to book their own desks, with their team members, before they come to the office with ease
Reduce the number of unused and unnecessary desks within a workspace through intelligent space planning
Documents and photos can be uploaded against any lease records for centralised storage and easy user access
The hot desk booking system allows staff to book desks up to a specified number of days in advance using a simple interactive floor plan. Bookings can be made via browser and mobile devices: designed to be a be thumb friendly and require the minimum number of taps to reserve a desk.
Space administrators can easily register and de-register staff, or even book spaces for users if a concierge type approach is required. Reports are available to show number of reservation history and statistics, as well as viewing trends such as busier and less popular days.
QFM Space’s Team Group features allow both staff and spaces to be allocated to team groups that exist outside of the normal organisational structure allowing teams to be made up of staff from different parts of the organisation. By allocating both staff and locations to a team group, space managers can direct groups of staff to sit within specified areas. The system provides shaded floor plans, reports and other outputs to view the ratio of staff to locations within each team group.
The moves system also allows staff to be moved to and from team groups as part of a move to simplify restructuring projects.
QFM’s locker management functionality allows lockers to be highlighted on the floor plans, along with additional information such as locker conditions and codes. Staff can be allocated to one or more lockers by the locker administration team either directly from a staff member’s record page or as part of a move.
Lockers can be viewed on the floor plan as data layers showing used vs unused lockers by colour shading.
“QFM has been well received by the suppliers. We can both have clear visibility of performance and, if something has slipped through the net, this can be picked up before it becomes a problem. It has greatly improved relationships.”
“The QFM app allows us to perform necessary compliance checks on various items and equipment, and record faults there and then, which automatically feed back into the system.”
QFM from SWG met the brief of a flexible, easy-to-use and feature rich software, and impressed the team because of the company’s extensive experience in the education sector, its local support team and partnership approach to working with clients.
“Looking at our requirements in the context of the Australian market place and the urgent implementation timelines, the software choice became obvious. Service Works Global has a proven track record in developing PPP software to manage these needs and we saw the potential to develop a strategic partnership.”
“The amount of data we get from QFM gives us such insight into all aspects of the prison’s performance. Anything we need to see, for any timeframe, is there. It allows us to check we’re on track for that period or if we need to reassess our actions in order to meet the targets at the end of the quarter.”
“QFM is a vital tool for us. It enables us to view critical event progress via one graphical screen and monitor service performance against the contractual service level agreements. QFM Event Director instantly highlights potential failures, allowing us to take remedial action.”
“QFM software has helped us transform our FM processes in order to save money, provide a stronger and more responsive service, and ensure Life Care meets the stringent standards for Australian aged care.”
“QFM supports us in managing our environmental risks and reducing environmental impact by ensuring the reliability of our assets and equipment. The QFM app further allows us to reduce notification and rectification times for maintenance work. It not only helps us improve efficiency but also eliminates the unnecessary paper trail and support the sustainability strategies to which we are committed.”
“The admin tools within QFM give me great control over how we use the system. I’ve created workflows which hugely help my team as they don’t have to remember every contractor or SLA – QFM automates it all. If there is an emergency, the SLA can be manually overridden, so it’s still flexible. This process saves massive amounts of time for the help desk.
QFM is a brilliant system.
QFM has allowed us to re-examine all of our procedures and processes. In the past, we had to tweak the way that we worked to suit our old system. Because QFM is fully aligned with our working practices, we can now produce accurate statistics about how long it has taken to complete a job and use this information to drive key performance indicators.”
“As the client [from the State], I can access QFM to monitor activity against the service level agreement. Reports are automatically generated each day through the system, and this allows me to audit how the prison is being affected by any faults that may have occurred. These software tools are invaluable and provide the potential to prevent problems escalating into a deduction scenario.”
“Deductions can ramp up across all eight schools. So if someone doesn’t clean properly in one school and the same thing happens in another, the penalty can ramp up, even double or treble. However QFM forewarns of potential service failures and as a result, this helps to mitigate penalty deductions.”
“QFM is a sophisticated application and we use it to manage the entire Calvary Mater Hospital PPP contract. It is crucial that the performance is tightly monitored and managed. QFM is a completely integrated application, so if there was to be a performance failure, then the system will automatically flag it and calculate the abatement, because the application integrates measurement into daily maintenance operations.”
“Working with SWG was easy, the team there was really helpful. As well as customising our reports they also made some changes to the payment mechanism in agreement with the State. Some of the benchmarks needed amending and SWG made all the changes for us. We’ve found it a really positive process.”
“A big selling point to us for Service Works Global’s QFM software was its ability to handle different sets of core hours of different sites and contracts. We were able to specify the exact terms for each room in each building to ensure we could report fully on our performance. Other systems were simply not capable of doing this.”
“The system creates complete transparency. The priority and progress of work can be easily seen and everything is documented. Pictures and documents can be uploaded to the system too, which helps demonstrate to the end-user if there is a problem which can be sent to other operatives to share expertise to solve the problem more quickly.”
“There are a lot of intricacies that QFM can accommodate, whether it’s contractual or just something that the client prefers. It’s great for us to be able to meet these requests so we can minimise the amount of change and disruption for them. Having QFM means it really doesn’t matter how complex the contract is, we can meet the challenge.
10,500 PPMs generated per month.”
“On the recommendation of JCI, Service Works Global’s software was introduced during the construction phase as a result of the company’s extensive experience with P3 contracts and the healthcare sector. Technology was required to help meet the challenge of providing a seamless transition from building site to working hospital and to ensure that the highest quality maintenance and building services were being provided from day one.”
“We now have accurate digital models and drawings, something that we previously lacked. We have improved the quality of our building data and ensured that we have a strong basis for future maintenance and repairs.”
“Thanks to the fact that prospective students themselves have the opportunity to go on a digital tour and get a complete overview of the apartment, both via the 3D floor plan and the 3D visualisation, we managed to rent out all the apartments in this project without the need for a single physical viewing.”
“We lacked a good foundation of accurate drawings, especially for the parts of the site that have been rebuilt several times over the years. By digitising the entire sports centre, we now have a geometrically correct BIM model, including renovations, that we can use and keep updated over time. We chose SWG as a partner because they deliver materials of very high quality and have good experience of this type of project.”
“The process of laser scanning and 3D modelling was very quick and smooth. SWG gave us frequent and comprehensive updates on the works’ status, and all the timetable expectations were kept, as promised. The results met our requirements to an excellent standard.”
“Adopting a fully integrated solution with a dedicated mobile app enabled us to create a more responsive workforce.”
“QFM has improved the rate of first time fixes. It manages the resources so jobs can be allocated to operatives with the required skillset, and by using GPS tracking the service desk can see who is geographically closest in order to reduce travel times. Operatives can access real-time information about the job via the QFM mobile app, allowing the work to be completed more efficiently and with fewer return visits.”
“By digitising the entire sports centre, we now have a geometrically correct BIM model, including renovations, that we can use and keep updated over time. We chose SWG as a partner because they deliver materials of very high quality and have good experience of this type of project.”
“We have been making the case for QFM for years, and the development journey we have gone on with SWG has been positive from the very start. I cannot urge other NHS Foundation Trust leaders enough to begin their journey with this technology. The benefits of QFM are second to none, having totally transformed the way we work at Kettering General Hospital for the better.”
“If you have to comply to an SLA within, say, two hours, the clock starts ticking as soon as the request is entered into the system. If at the end of the two hours you’ve still not dealt with it, the system automatically calculates the deduction based on the contract specification. We have to be proactive, carry out the work and stop the clock, or else we risk being penalised.”
“Our properties range from industrial estates to retail centres to offices, and we manage land across the UK containing or connecting to gas holders. Each site really is unique. QFM’s Property module is invaluable as it helps us manage the volume of information, and it’s flexible enough that we can choose how to do this.”
“QFM generates on average 10,500 PPM jobs per month, which are all automatically scheduled and allocated to operatives. Unlimited schedules can be set up for each asset, with the ability to define the work duration and priority level to allow automatic suppression of lower-priority tasks in the event of a clash.”
“QFM has been well received by the suppliers. We can both have clear visibility of performance and, if something has slipped through the net, this can be picked up before it becomes a problem. It has greatly improved relationships.”
“QFM has transformed our monthly business reporting, we’ve become less reactive and more strategic as a result. We are able to identify trends in asset maintenance. For example, rather than wasting time and money in constantly sending an engineer out for a regular fault on the same asset, we can make a proactive choice to investigate, see what the bigger issue is and prevent it from breaking down in the first place.”
We were impressed with QFM’s ability to support a busy help desk with a high volume of calls, and with the system’s extensive reporting capabilities
QFM was one of the most customer-focused systems that we saw, and we were confident it would allow us to manage our customers’ expectations.
“The use of QFM has made keeping up to date with regulatory changes considerably smoother for Kettering. The software is kept updated in line with relevant governmental guidance and compliance strategies for asset data, which matches the requirements of PAM and can be integrated with the relevant PPM schedules.”
“QFM has helped drive and support a ‘safety first’ culture. Forms and checklists can be fully customised and configured by the team to show at any point during a job, such as a health and safety analysis form to be agreed and signed before work commencement.”
“We have reduced paper usage alone by somewhere in the region of 3,000 sheets per year, purely by using a mobile device and digital forms. And the information added to these forms gets saved straight onto the main database for reporting.”
“QFM allows us to rapidly identify trends and patterns upon which we can make decisions and drive future strategy. As a University it is our aim to achieve best practice in facilities management and QFM fully supports that goal. As the University’s estate expands, QFM allows us to meets the educational needs of our student community and reinforces Edith Cowan University’s reputation as a global academic and research leader.”
“With the site now having been in operation for several years; the volume of assets is growing and our focus now is particularly on asset lifecycle costings and analysis of equipment maintenance to ensure it’s carried out as effectively as possible. QFM’s reporting is invaluable to us for this. For example, it has allowed us to identify defects on assets common across all sites so we can take appropriate action.”
“It’s so easy to use. People at MCG are really busy and there’s little time for extensive software training. QFM is incredibly practical for us and the functionality and technology that it uses is being enhanced all the time, to ensure that facilities management at the ‘G’ moves with the times.”
“The University had a fairly extensive and complex list of requirements and QFM was the only system that could fully demonstrate that it fulfilled all of our requirements in a similar environment. The software demonstrated its ability to operate effectively in a busy educational institution and our choice was clear. For us, the selection of QFM was a risk-free decision”
“The system has dramatically improved communications between the Estates Department and our hospitals and clinics across the region.
It drives revenue and, more importantly, ensures the ongoing provision of high quality health services to which we are committed.”
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