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Optimise your operations with software solutions for smarter, sustainable, and student-focused higher education estates.
“The University had a fairly extensive and complex list of requirements and QFM was the only system that could fully demonstrate that it fulfilled all of our requirements in a similar environment. The software demonstrated its ability to operate effectively in a busy educational institution and our choice was clear. For us, the selection of QFM was a risk-free decision”
QFM helps manage maintenance across multi-building estates, ensuring lecture halls, labs, and residences remain safe, functional, and welcoming for students and staff alike.
Students and staff can log FM issues via QFM’s self-service portal, while automated scheduling ensures operatives respond quickly with minimal disruption to learning.
QFM’s real-time dashboards and reports give estates teams full visibility over assets, compliance, and KPIs—supporting strategic planning and optimised campus operations year-round.
“The QFM app allows us to perform necessary compliance checks on various items and equipment, and record faults there and then, which automatically feed back into the system.”
QFM from SWG met the brief of a flexible, easy-to-use and feature rich software, and impressed the team because of the company’s extensive experience in the education sector, its local support team and partnership approach to working with clients.
QFM has allowed us to re-examine all of our procedures and processes. In the past, we had to tweak the way that we worked to suit our old system. Because QFM is fully aligned with our working practices, we can now produce accurate statistics about how long it has taken to complete a job and use this information to drive key performance indicators.”
“Deductions can ramp up across all eight schools. So if someone doesn’t clean properly in one school and the same thing happens in another, the penalty can ramp up, even double or treble. However QFM forewarns of potential service failures and as a result, this helps to mitigate penalty deductions.”
“Adopting a fully integrated solution with a dedicated mobile app enabled us to create a more responsive workforce.”
“If you have to comply to an SLA within, say, two hours, the clock starts ticking as soon as the request is entered into the system. If at the end of the two hours you’ve still not dealt with it, the system automatically calculates the deduction based on the contract specification. We have to be proactive, carry out the work and stop the clock, or else we risk being penalised.”
“QFM has helped drive and support a ‘safety first’ culture. Forms and checklists can be fully customised and configured by the team to show at any point during a job, such as a health and safety analysis form to be agreed and signed before work commencement.”
“We have reduced paper usage alone by somewhere in the region of 3,000 sheets per year, purely by using a mobile device and digital forms. And the information added to these forms gets saved straight onto the main database for reporting.”
“QFM allows us to rapidly identify trends and patterns upon which we can make decisions and drive future strategy. As a University it is our aim to achieve best practice in facilities management and QFM fully supports that goal. As the University’s estate expands, QFM allows us to meets the educational needs of our student community and reinforces Edith Cowan University’s reputation as a global academic and research leader.”
“The University had a fairly extensive and complex list of requirements and QFM was the only system that could fully demonstrate that it fulfilled all of our requirements in a similar environment. The software demonstrated its ability to operate effectively in a busy educational institution and our choice was clear. For us, the selection of QFM was a risk-free decision”
QFM promptly tracks and manages service requests in real time helping universities address critical maintenance tasks and minimise downtime of essential campus systems. Automating task management ensures efficient operations and supports compliance with safety and regulatory standards.
Manage room occupancy such as lecture halls, labs, or event spaces, and visitor registration with QFM. Our bookings software eliminates scheduling conflicts and coordinates spaces that are frequently subject to quick changes, ensuring efficient use of campus facilities.
Streamlines the management of permits to work by automating the approval, tracking, and monitoring of high-risk tasks on campus. QFM ensures that all necessary checks, documentation, and compliance requirements are completed before work begins, reducing risks and enhancing safety.
QFM simplifies PPM for higher education estates by automating scheduling and tracking to keep facilities and equipment safe and operational. It reduces the risk of breakdowns and optimises asset lifecycles creating a reliable environment for students and staff.
QFM’s visualisation services help universities gain a clearer understanding of their campus layout and resource usage through interactive 2D and 3D models. These tools enable better space planning, asset management, and scenario testing, allowing universities to optimise layouts and adapt to changing needs.
Unleash more power from your data by connecting SWG to any system.
Contact us to learn more about how we can help streamline maintenance across your industry.
Copyright © 2025 Service Works Global. All rights reserved. Designed by Damteq®
Service Works Global Ltd.
SWG House
4 Keswick Road
London
SW15 2JN
United Kingdom
Copyright © 2025 Service Works Global. All rights reserved. Designed by Damteq®
