We are committed to delivering outstanding levels of service to all of our clients. Our Customer Support team forms a vital part of this relationship and is readily available via telephone and email to resolve your queries. All clients have access to our online, secure Client Portal which provides a wealth of information to help you make the most of QFM CAFM software or P3rform PPP performance management software.
- Comprehensive progress reporting for every case logged
- Defined escalations procedure covered by a comprehensive service level agreement
- Monthly statistical job reporting
- Optional out-of-hours, remote and on-site support available
- Online Client Portal provides access to a comprehensive knowledge base, FAQ library and real-time support case logging and management
If you are an existing Service Works’ client and wish to log a software support request, please email support@swg.com or visit SWG’s client portal.
If you do not currently have access to the Client Portal, and would like to create an account, please contact us.
