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Maintenance of complex and specialist equipment using CAFM software

The National Oceanography Centre (NOC) is one of the world’s top oceanographic institutions, working with government, business and scientists to provide essential knowledge and resources. 

Covering in excess of 50,000 square metres (13 acres) across two sites and with two oceangoing vessels, NOC accommodates a broad range of complex technology and equipment from sea floor survey systems to pressure testing facilities, laboratories, clean rooms, workshops, lecture theatres and classrooms. The Centre’s estates department is responsible for all hard and soft FM services. 

QFM facilities management software from Service Works Global has been used at NOC since its inception, first through a service provider, and then later brought in-house. SWG’s CAFM system was considered vital to perform the critical role of controlling maintenance across the sites.  

Lewis Rennison, Head of Estates at NOC, comments: “One of the most important routines is the need to control the calibration of certain pieces of apparatus. We log this requirement on QFM as a PPM and run preventative maintenance schedules weekly through the software, which is completely integrated with our unique needs. It delivers complete control and accuracy within such a key area.” 

He continues: “Should a particular piece of equipment encounter multiple failures, we can investigate the underlying cause and address the issue promptly. QFM allows us to maintain control, not just from a cost perspective, but also environmentally.” 

The site has been awarded ISO 14001 for minimising environmental impact, and ISO 45001 for occupational health and safety management.  

NOC’s Deputy Head of Estates, Simon Stone adds: “QFM has given us great support in achieving this important certification, and also confidence in retaining it. We can now easily provide records that show our annual servicing plans for each asset and when the PPM took place. That level of auditability is really making a difference.” 

 Read the full case study from the National Oceanography Centre or contact SWG on 020 8877 4080 to discuss how QFM software can help transform FM operations at your facility. 


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