International FM software provider Service Works Group (SWG) will be exhibiting at the Facilities Show on stand N1300, demonstrating the latest web and mobile enhancements to its flagship facilities, estates and workplace management software, QFM.
Clients and end-users are increasingly demanding the same self-service capability in their buildings as they experience in all other aspects of their daily life. Instant access and on-demand service are key. SWG’s new QFM Facilities Portal provides an at-a-glance facility for logging work requests, such as booking rooms and catering, requesting porterage services or reporting an incident. This creates a positive experience and empowers building users to report and track requests, 24/7, from any location, in the workplace or in public areas. It provides an intuitive single point of contact, which results in streamlined job management, increased customer satisfaction and reduced operational costs.
Access to business-critical information, at any time, from any location is essential for today’s facilities manager. SWG’s new cross-platform mobile app, QFM Mobile, provides instant access to facilities and estates management data via tablet or smart phone devices. Offline capabilities ensure that engineers have uninterrupted access to job information, even in areas without mobile or Wi-Fi connectivity. The QFM Mobile app includes resource scheduling capabilities to streamline operative and contractor task management. Using GPS tracking, the software locates the closest engineer to a job and integrates with Google Maps to pinpoint building locations and smart routes within a facility.
FMs also need information at their fingertips to enable strategic planning. QFM’s new report centre offers the ability to create user-definable dashboards, on-demand or scheduled reports, to provide immediate access to quality data and ensure effective facilities decision-making.
For more information or to book a demonstration of QFM Software, contact Service Works on +44 (0)20 8877 4080 or at info@swg.com
