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As facilities managers collect digitised data on a larger scale, the threat of cyber crime is becoming more prevalent. On top of the increased threats during the pandemic, there has also been a rise in attacks since Russia invaded Ukraine. Now more than ever is the time to be investing in securing your organisation’s data and systems, especially within the new post-pandemic era of hybrid working. It is clear that working from home will continue, post-pandemic, to some degree, yet this can pose cyber security risks if sufficient IT protection is not in place. Secure CAFM software is key to a successful workplace strategy and these risks can be combatted with the right vendor partner and software. Read on in our newsletter to see what resources Service Works International has been developing and researching to assist the industry over the last quarter.

Software launches

Maintaining Optimum Levels of Cyber Security

With increasing external threats to businesses, Service Works International (SWI) continues to be committed to improving and maintaining high levels of security within our software, QFM. As well as external penetration testing as standard for each development, weekly automated vulnerability checks are completed to ensure security of code is maintained. Given the significant changes in cyber security since 2020 we urge all clients to upgrade to maintain optimum levels of security.


ISO & Microsoft Certification Renewal

We have successfully renewed our ISO 9001 and ISO 27001 certifications, which continue to demonstrate that SWI can deliver exceptional software and services to our clients, alongside robust security controls at a time when cyber threats remain at the forefront of business concerns. Recognised worldwide, ISO 27001 is the gold standard certificate in information security, whilst the ISO 9001 standard is based on a number of quality management principles including a strong customer focus, the motivation of top management, and continual improvement. We have also renewed our Microsoft Gold Partnership, awarded by Microsoft only to an elite group of organisations able to prove the highest level of competence and expertise in delivering best-in-class Microsoft solutions.

Gartner IWMS Market Guide

Independent research and advisory firm Gartner released its Market Guide for Integrated Workplace Management Systems (IWMS) last month. Service Works International has been acknowledged as a Representative Vendor within the guide.

SWI’s CEO Gary Watkins comments: “The importance of digitisation and integrated systems continues to grow, especially following the disruption caused by the Covid-19 pandemic. SWI feels it’s an honour to be recognized in a global research such as this and we believe it helps identify the future of the technology landscape as well as make it easier for FMs to select the right facilities management software for their organisation.”

The full guide can be downloaded from Gartner’s website.

SWG at the Smart Buildings Show

We are pleased to be speaking at this year’s Smart Buildings Show on Thursday 13th October at the ExCel Centre in London. Our team of experts will discuss and explore the opportunities for specialised FM software to optimise intelligent buildings, making them more economical for owners, and more functional and safer for occupiers. Register for your free ticket here.

BIM and FM Knowledge Share

How Technology Can Support Workplace Management

As the return to the physical workplace continues in the UK, businesses are looking for new ways to manage their spaces. Integrating facilities management and technology can provide intelligent solutions that can help businesses to keep their office spaces efficient and optimised. SWI CEO, Gary Watkins, spoke to Tomorrow’s FM about future-proofing the workplace with CAFM and space management. With an integrated technology solution, teams are in a much stronger position to make smarter workplace decisions that will reduce costs, improve sustainability and enhance the employee experience.

Ensure Your Facility is Making the Most of its Smart Technology

With technology adoption growing, hybrid working increasing and a bigger emphasis on sustainability, users’ expectations of building management are changing. The inclusion of smart technologies and CAFM software in buildings has led to data rich insights and well informed FMs making sure the full potential of buildings are realised. SWI CEO, Gary Watkins recently spoke to the journal PFM on the subject of how FMs must prove that their facilities technology is providing the best outcomes. Watkins says while selecting and implementing the right software is crucial, that is just the first step towards benefiting from all that technology has to offer.

Selecting and Implementing Technology

Different software has different strengths and it’s important to consider your business needs when deciding between the numerous solutions available. In this article with iFM, we explore the factors to consider when choosing the ideal software solution for your business. These can include hybrid working, BIM and digital twins, sensors and wellbeing, security, and energy management.

Top Tips for Creating an Asset Register

While having an up-to-date asset register is advantageous to support informed decision making, compliance and operational efficiency, not every organisation has one. The costs of outsourcing a third party to create one or drawing resources from the in-house team can cause a barrier. Read our essential guide for FM professionals looking to build an asset register, or who just want to understand the benefits compared to a static document.

For more details on any of these items, please email us at info@swg.com.

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SWG Newsletter April 2024

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