Learn more about Service Works Global, our established customer base and the alliances which we have forged with leading FM and PPP industry bodies.
A centralized help desk is paramount to the smooth operation of any building or site. QFM’s intelligent job management software ensures that your contractors and in-house staff are efficiently deployed for both hard and soft FM services. QFM’s help desk and maintenance management tools rapidly captures reactive maintenance requests, prioritizes tasks and identifies unresolved tasks to enable rapid job resolution.
An online self-service portal enables building occupants to log jobs, report breakdowns of assets and request FM services at any time.
Full contractor task and activity management with complete auditable records of date and time-stamped activities.
Job costing, invoice reconciliation and budgetary reporting help monitor and control spending.
An online self-service portal enables building occupants to log jobs, report breakdowns and request services 24/7, as well as updating the user on the reported work’s status.
QFM’s intuitive and easy to use help desk software interface provides users the ability to rapidly and accurately log service requests, removing the potential for manual error. These requests are then intelligently scheduled and assigned according to pre-set parameters and priorities.
Contractors can log activities, notify progress and close tasks once completed, to deliver a proactive help desk, enterprise-wide visibility of FM performance and long-term cost savings.
Integrated mobile solution enables task management via tablet or smartphone. The QFM Mobile App caters for the mobile working requirements of field-based operatives, resulting in optimum response ad rectification times for jobs.
Traffic light display within the app clearly identifies high priority tasks for operatives on-the-go and updates automatically depending on incoming service requests.
Automatically date and time-stamp jobs at every stage, to provide a complete audit trail for compliance purposes.
Comprehensive management reporting provides managers with a real–time snapshot of performance.
QFM enables help desk managers to track and report on the progress of all reactive maintenance jobs against service level agreements (SLAs).
QFM reviews and compares submitted contractor quotations, to enable the selection of the most cost-effective suppliers.
We were impressed with QFM’s ability to support a busy help desk with a high volume of calls, and with the system’s extensive reporting capabilities
QFM was one of the most customer-focused systems that we saw, and we were confident it would allow us to manage our customers’ expectations.
Copyright © 2025 Service Works Global. All rights reserved. Designed by Damteq®
Service Works Global Ltd.
1100 Burloak Drive
Suite 300
Burlington, ON
L7L 6B2
Copyright © 2025 Service Works Global. All rights reserved. Designed by Damteq®
