Work Scheduler

Intelligent, automated resourcing with QFM Work Scheduler

Accelerate and simplify the management of work coming in and out of the helpdesk. QFM Work Scheduler enables reactive and planned maintenance jobs to be intelligently assigned to the most appropriate operative based on skill, location and capacity. Paired with the mobile app, QFM can reduce response times and improve service delivery.

Improve workload organization and first-time fix rates

Save time and improve help desk efficiency

Reduce the time it takes to assign and manage maintenance jobs, helping FM teams improve help desk response times and organization

Constant contact with the FM team

Instantly dispatch work orders via the QFM mobile app, allowing operatives to accept or reject jobs, see and make real time updates, and close off jobs

Assign work to the closest tech

Job allocation to the closest operative via global positioning systems (GPS) minimises travel times and enables additional call outs where workload permits

QFM CAFM Software Work Scheduler Accurate Owrk Dispatch

Accurate and easy work dispatch

Never misallocate work again with QFM’s intelligent scheduling tools. The system matches tasks with the most suitable operative in terms of skills, location, workload and availability which can be allocated individually, in batches or even automated to free the help desk further.  Jobs can be easily reallocated should an employee be absent, in order to maintain high quality service levels for your customers.

QFM CAFM Software Work Scheduler Select Nearest Operative

Find the closest operative

Assign tasks to the geographically closest operative via GPS on the QFM mobile app. This creates a more sustainable and cost efficient working environment by reducing unnecessary travel, and allows more call outs to be completed through better time management across the team.

Operatives and outsourced contractors can receive, action and sign-off jobs remotely and in real-time, allowing them to stay in control of their workload.

QFM CAFM Software Work Scheduler Feature 1

Fully configurable scheduling

QFM Resource Scheduler recognizes that different types of tasks and individual teams have different scheduling requirements. The software therefore provides complete configurability to accommodate this, allowing unique workflows to be created.

The system incorporates travel time and allows estimations to be made for the time taken to complete a job, in order to provide a realistic picture of resource availability.

Facilities Management Mobile App Work Allocation 1

QFM Mobile App

QFM Work Scheduler is most effective when paired with the QFM Mobile App.

Operatives can instantly accept or reject work, whereby the system can quickly assign to someone else. Jobs which are accepted can be managed via a smart phone or tablet device, offering the ability to instantly request spare parts, capture photographic evidence of building or asset condition and record customer feedback. Information is automatically updated within QFM Work Scheduler in real time, to provide a live snapshot of operative workload and capacity.

Book a free demo today​

Find out how we can help you improve service quality and delivery, optimise equipment performance and reduce expenditure, and gain insight into data using easy to understand dashboards and reports.

“QFM has improved the rate of first time fixes. It manages the resources so jobs can be allocated to operatives with the required skillset, and by using GPS tracking the service desk can see who is geographically closest in order to reduce travel times. Operatives can access real-time information about the job via the QFM mobile app, allowing the work to be completed more efficiently and with fewer return visits.”

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