Learn more about Service Works Global, our established customer base and the alliances which we have forged with leading FM and PPP industry bodies.
Improve your facility management with SWG’s software solutions for efficiency, compliance, and patient wellbeing.
“On the recommendation of JCI, Service Works Global’s software was introduced during the construction phase as a result of the company’s extensive experience with P3 contracts and the healthcare sector. Technology was required to help meet the challenge of providing a seamless transition from building site to working hospital and to ensure that the highest quality maintenance and building services were being provided from day one.”
QFM helps schedule and manage planned and reactive maintenance across hospitals and clinics, ensuring vital equipment stays operational and patient care isn’t disrupted.
Automated help desk and mobile workflows allow staff to log issues instantly, ensuring FM teams respond faster to faults in high-pressure healthcare environments.
QFM’s dashboards and reports provide visibility into asset performance and SLA delivery, supporting audits, compliance, and continuous improvement across healthcare estates.
“QFM is a sophisticated application and we use it to manage the entire Calvary Mater Hospital PPP contract. It is crucial that the performance is tightly monitored and managed. QFM is a completely integrated application, so if there was to be a performance failure, then the system will automatically flag it and calculate the abatement, because the application integrates measurement into daily maintenance operations.”
“We have been making the case for QFM for years, and the development journey we have gone on with SWG has been positive from the very start. I cannot urge other NHS Foundation Trust leaders enough to begin their journey with this technology. The benefits of QFM are second to none, having totally transformed the way we work at Kettering General Hospital for the better.”
We were impressed with QFM’s ability to support a busy help desk with a high volume of calls, and with the system’s extensive reporting capabilities
QFM was one of the most customer-focused systems that we saw, and we were confident it would allow us to manage our customers’ expectations.
“The use of QFM has made keeping up to date with regulatory changes considerably smoother for Kettering. The software is kept updated in line with relevant governmental guidance and compliance strategies for asset data, which can be integrated with the relevant PPM schedules.”
“The system has dramatically improved communications between the Estates Department and our hospitals and clinics across the region.
It drives revenue and, more importantly, ensures the ongoing provision of high quality health services to which we are committed.”
Real-time data and live dashboards with over 450 report templates allow trend analysis, SLA/KPI management and automated reporting, ensuring compliance with stringent healthcare regulations and enhancing patient safety by addressing issues proactively.
By identifying underused areas and supporting flexible planning, QFM Space reduces costs and enhances patient and staff experiences. The software helps healthcare estates redefine spaces for optimal patient care, adapt to fast-changing needs and ensures compliance through accurate documentation and reporting.
QFM actively helps healthcare estates teams ensure the reliability and availability of medical assets such as CT scanners, X-ray machines and ventilators to reduce waiting times and optimize resource allocation. Efficient asset tracking limits downtime and extends asset lifespan, critical for budget limitations within healthcare organizations.
Enhance flexibility and responsiveness with the QFM Mobile App. It streamlines workflows by allowing instant updates, task assignments, and tracking, ensuring faster response times for maintenance and support and high standards of safety, efficiency, and compliance.
QFM ensures critical maintenance tasks are addressed promptly and by tracking and managing service requests in real time, hospitals can minimize downtime of critical systems. The automation of tasks simplifies workflows and supports compliance with healthcare regulations.
Manage room occupancy, critical shared resources such as operating rooms or diagnostic equipment, and visitor registration with QFM. Our bookings software reduces scheduling conflicts and co-ordinates the use of operating rooms and meeting spaces that are subject to quick changes.
Hospitals must adhere to strict healthcare standards and regulations, which can be eased with QFM through the documentation and tracking of maintenance activities, ensuring compliance with legal and accreditation requirements. It simplifies the scheduling and tracking of inspections, automates reporting, and maintains detailed audit trails.
Unleash more power from your data by connecting SWG to any system.
Contact us to learn more about how we can help streamline maintenance across your organization.
Copyright © 2025 Service Works Global. All rights reserved. Designed by Damteq®
Service Works Global Ltd.
1100 Burloak Drive
Suite 300
Burlington, ON
L7L 6B2
Copyright © 2025 Service Works Global. All rights reserved. Designed by Damteq®
