“The amount of data we get from QFM gives us such insight into all aspects of the prison’s performance. Anything we need to see, for any timeframe, is there. It allows us to check we’re on track for that period or if we need to reassess our actions in order to meet the targets at the end of the quarter.”

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“We can establish if something is failing more often than it should do and to take appropriate action accordingly. QFM also allows us to manage our contractors efficiently and provides data for informed decision making. For example, we are now able to foresee when an asset gets to a point beyond economical repair.”

“It’s so easy to use. People at MCG are really busy and there’s little time for extensive software training. QFM is incredibly practical for us and the functionality and technology that it uses is being enhanced all the time, to ensure that facilities management at the ‘G’ moves with the times.”

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QFM from SWG met the brief of a flexible, easy-to-use and feature rich software, and impressed the team because of the company’s extensive experience in the education sector, its local support team and partnership approach to working with clients.

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“On the recommendation of JCI, Service Works Global’s software was introduced during the construction phase as a result of the company’s extensive experience with P3 contracts and the healthcare sector. Technology was required to help meet the challenge of providing a seamless transition from building site to working hospital and to ensure that the highest quality maintenance and building services were being provided from day one.”

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“QFM is a vital tool for us. It enables us to view critical event progress via one graphical screen and monitor service performance against the contractual service level agreements. QFM Event Director instantly highlights potential failures, allowing us to take remedial action.”

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