Case Studies

Customer success stories

Explore our customer case study page to see how Service Works Global’s software delivers real-world results across diverse facilities management projects.

Featured Case Study

Plenary Group at Queensland Schools

Providing Plenary Group with a transparent method of project communication with the State, quick and accurate reporting to help reduce abatements, and an easy to use system for the schools to report FM requests.
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QLD Schools

Project Type: PPP-PERFORMANCE-IMPROVEMENTS

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A Modern Integrated Hospital

Australia’s largest hospital uses QFM software to manage 14 FM services, integrating robotics and smart systems for seamless, round-the-clock operations, performance tracking, and PPP compliance through a central helpdesk.
McGill Hospital

AtkinsRéalis at McGill University Health Centre

A centralised, modern healthcare facility, McGill University Health Centre was at the time of construction one of the largest North American public-private partnership (PPP) and Canadian hospital projects.
Honeywell Eastern Goldfields Prison Banner

Honeywell at Eastern Goldfields Regional Prison

Under a 25-year PPP contract, Honeywell chose QFM to help them effectively manage and maintain assets, works and services in this remote location resulting in improved processes and procedures, easier to attend faults, and proactive prevention of problems to minimise financial deductions.
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Medirest at Calvary Mater Newcastle Hospital

Managing FM service delivery for Medirest at a prestigious PPP healthcare contract.
Mighty FM and PPP Performance Management with QFM

Mitie

How Mitie use QFM P3rform to help deliver the exception every day, including managing and meeting intricate PPP terms across 32 contracts.
Multiplex Peterborough Hospital Banner

Multiplex Europe at Peterborough Hospital

Implementing QFM P3rform software to manage the service desk and hard FM service delivery at the new, state-of-the art Peterborough Hospital.
NSW Parliament House Banner

New South Wales Parliament House

Enhancing service delivery and increasing transparency across the PPP contract, through implementation of bespoke facility management software.
QLD Schools

Plenary Group at Queensland Schools

Providing Plenary Group with a transparent method of project communication with the State, quick and accurate reporting to help reduce abatements, and an easy to use system for the schools to report FM requests.
Single Leap Banner

Plenary Group at Single LEAP Phase 1 & 2

Through using QFM, Plenary Group gained centralised bookings management and deep insight into asset management and lifecycle costings, in addition to an integrated payment mechanism to manage performance and penalty deductions.

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Service Works Global collaborates with industry bodies, leading technology partners and Addnode Group companies to deliver integrated, CMMS, BIM, and Space management solutions.

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