Learn more about Service Works Global, our established customer base and the alliances which we have forged with strategic industry partners.
The latest news, industry research and best practice guidance from Service Works’ FM, PPP and technology experts.
See everything, solve anything. An intelligent platform to help FMs transform a building’s digital sources into practical actions.
We are the trusted partner of leading organisations worldwide
Hear what your building is trying to tell you. Make better, faster decisions with SWG’s Geminus, the next generation built environment platform that intelligently reveals insights from your data to optimise your FM operations.
Unlock the power of your data, no matter where it’s from. Geminus lets you connect all your data and digital information sources, from any provider, to a single, easy-to-use interface. Geminus drives a best-of-breed approach that gives you a single point of truth and a clear competitive edge.
Make better operational decisions based on real-time data. Geminus delivers a complete overview of the lifecycle of your building, from design and construction to daily management and long-term operations. Geminus harnesses the power of AI to identify trends and can intelligently suggest pre-emptive maintenance to reduce downtime or help to discover hidden insights on how your buildings and spaces are actually being used.
Get a complete, instant overview of your facilities and assets with a high-resolution digital twin. Visualise your building data in 2D/3D digital twin models, or on the Geminus dashboard. Quickly locate building assets and information, and provide clear, detailed instructions and wayfinding for FM operatives, contractors and the emergency services.
No matter where you are in your digital journey, we’re on hand to help. With 20 years’ experience of digitalisation and 30+ years in FM, we know your challenges and have the expertise to solve them. We take a partnership approach with our clients, from advice and guidance to systems design and integration, to help you every step of the way. And if you’re already using digital twins, we can help you unlock their full potential.
Geminus can be built around your needs. See how Geminus can grow with you from managing space and drawings, working with BIM models, or delivering a full IoT-driven smart building and digital twin.
Connect your other software (such as CAFM, IWMS and building management systems), from any provider, to Geminus for next-level interoperability of all building data in one ecosystem
Geminus allows FMs to hear what the building is saying and take prompt action through dashboards, 3D building models and floorplan visualisation
Our AI assistant Ilean helps technicians troubleshoot asset problems while our team’s 30 years’ experience in FM and digitalisation will support business growth
Full project support before, during and after implementation. Alongside our suite of leading facilities, space and building lifecycle management software, Service Works Global offers a range of consultancy and technical services to ensure you get the most out of your solution.
Improve performance, security and ensure continuity and robust disaster recovery with cloud hosting services.
Creating a digital model of your building has never been easier or faster with SWG's digitisation services.
Drawing and mapping services, allowing users to accurately and digitally map their building and estates.
The global SWG team works with you every step of the implementation, ensuring rollout is as smooth as possible.
Easily integrate SWG's software offerings together, or into different systems without losing functionality.
SWG offer a range of product training courses to build confidence and get the most out of your software.
Dedicated software support to empower facilities management teams and to streamline operations.
Create accurate digital renders, high-quality 3D models, or VR walkthroughs to help teams envisage spaces.
By bringing data into one place, Geminus reduces the need to switch between systems and improves visibility across operations. Facilities teams can identify issues earlier, prioritise maintenance more effectively and make faster, more informed decisions.
Geminus is designed to work with existing solutions – not replace them. The platform connects data from any system or provider into a single, reliable source of truth about the built environment, supporting a best-of-breed approach. We’ve made integration as easy as possible for your IT team with our Geminus API Developer Portal, offering the tools needed to explore, test and connect APIs to any other software with ease.
Data sources could include:
Geminus is a flexible, tiered solution designed to meet you wherever you are on your digitalisation journey. Whether you are seeking to manage space more efficiently, use BIM data in operational FM, leverage real-time IoT sensor feeds or start working with digital twins, you can build your own building lifecycle management system as needed.
Start with either Base if you have drawings and floorplans that need managing, or Plus to jump straight into using 3D BIM models to inform facilities operations. Premium is our sensor and IoT analysis platform, for which clients must also purchase Geminus Plus.
Yes. Geminus helps organisations working in PPP or performance-based environments by providing clear visibility of asset data, maintenance activity and service delivery levels. Geminus integrates seamlessly with payment mechanism systems such as QFM P3rform, enabling teams to monitor KPIs and stay aligned with contractual requirements, whilst empowering operatives with insight into buildings and asset through 3D visualisations, to improve job rectifications times and reduce the risk of penalties.
Geminus forms the foundation for organisations to create and use digital twins by combining historic and real-time operational data with 3D models. This enables a complete and accurate picture of asset and building data to be gathered, helping teams better understand and manage their buildings. Our IoT layer uses AI to analyse performance and predict asset and environmental changes, enabling predictive maintenance and ‘what if’ scenario modelling for potential building changes and to inform future FM strategy.
With over 20 years’ experience in digitalisation and more than 30 years in facilities management, SWG is a trusted partner to organisations worldwide. From strategic guidance and system design to integration and long‑term support, SWG helps customers realise value at every step of their digital journey. We offer a comprehensive range of digitalisation services to complement our software offering.
Getting started is simple – book a demo with our expert team to explore how the platform works. Geminus is designed to be scalable to meet your current business needs. Whether you are looking to work with BIM models in operational FM or begin your journey to a digital twin, Geminus can support you every step of the way. Contact us today to support your transition to smarter, data-driven facilities and asset management.
Copyright © 2026 Service Works Global. All rights reserved. Designed by Damteq®
Service Works Global Pty Ltd
Just Co Emporium Reception,
Level 4,
287 Lonsdale Street,
Melbourne VIC 3000
Australia
Copyright © 2026 Service Works Global. All rights reserved. Designed by Damteq®
