Reactive Maintenance

QFM’s reactive maintenance software is vital for quickly addressing issues, minimising downtime, reducing costs, and keeping facilities safe, efficient, and operational.

Ensure quick response times to keep your building running smoothly

24/7 maintenance automation

An online self-service portal empowers building occupants to easily log maintenance jobs, report asset breakdowns, and request facilities management services at their convenience. Available 24/7, the portal streamlines communication between users and FM teams and ensures issues are addressed promptly.

Easy contractor management

Comprehensive contractor task and activity management. QFM allows you to assign, monitor, and track all work carried out. Every action is recorded with full, auditable logs, including date and time stamps, ensuring transparency, accountability, and compliance.

Control costs

Control costs effectively with powerful reactive maintenance software that offers detailed job costing, invoice reconciliation, and budgetary reporting tools. These features provide clear visibility into maintenance expenses, helping facilities teams track spending and identify cost-saving opportunities.

Centralised and responsive reactive maintenance management

Our reactive maintenance software streamlines contractor management, tracks all tasks with full audit trails, and controls costs through job costing, invoice checks, and budget reports—ensuring efficiency, transparency, and financial oversight.

Benefits of CAFM software for reactive maintenance

With fast and responsive maintenance software included in your CAFM system, building users have faith that issues will be dealt with quickly and have a better experience in your facility.

Take the pressure of your help desk staff with automated reactive maintenance management and work scheduling in QFM CAFM software.

Job costing, invoice reconciliation and budgetary reporting help monitor and control spending.

How we help you with Reactive Maintenance

Stock Management

Real-time monitoring of stock levels and inventory tracking to ensure part availability for planned and reactive maintenance management

Facilities Management Mobile App

Support field-based engineers, operatives and contractors to receive, manage and update maintenance and FM activities on-the-go

Work Scheduler

Intelligently allocate work to operatives and contractors based on skills, location and availability to improve service levels

Help Desk & Reactive Maintenance

Intelligent and centralised help desk software which helps improves service levels, ensure customer satisfaction and lowers operational costs

Hazards Management

A powerful tool for creating and maintaining registers of controlled hazards such as asbestos, electrical and extreme noise or temperature

Ready to get started?

Find out how we can help you improve service quality and delivery, optimise equipment performance and reduce expenditure, and gain insight into data using easy to understand dashboards and reports.

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How are teams succeeding with the help of SWG

Service Providers

Healthcare

Higher Education

Stadia & Venues

Transport & Infrastructure

Justice & Defence

Kettering General Hospital NHS Foundation Trust

SWG leaders urge FMs to ‘debug’ their software selection process at FMA National Summit

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