Learn more about Service Works Global, our established customer base and the alliances which we have forged with leading FM and PPP industry bodies.
Improve safety, security and FM response times in critical environments like police stations, courts and prisons with SWG’s CAFM software, QFM.
“The amount of data we get from QFM gives us such insight into all aspects of the prison’s performance. Anything we need to see, for any timeframe, is there. It allows us to check we’re on track for that period or if we need to reassess our actions in order to meet the targets at the end of the quarter.”
QFM automates help desk and task allocation to ensure urgent issues in justice and defence venues like courts, prisons, and stations are resolved quickly, minimising downtime and maintaining security.
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Track asset performance across secure sites, helping reduce failures, plan preventative maintenance, and extend asset life for greater operational continuity and cost control.
Dashboards display real-time data and automated SLA reporting, offering full auditability and contract visibility to support high-stakes environments in justice and defence sectors.
“Looking at our requirements in the context of the Australian market place and the urgent implementation timelines, the software choice became obvious. Service Works Global has a proven track record in developing PPP software to manage these needs and we saw the potential to develop a strategic partnership.”
“With the site now having been in operation for several years; the volume of assets is growing and our focus now is particularly on asset lifecycle costings and analysis of equipment maintenance to ensure it’s carried out as effectively as possible. QFM’s reporting is invaluable to us for this. For example, it has allowed us to identify defects on assets common across all sites so we can take appropriate action.”
Quickly and easily create schedules for each asset with support from QFM’s intelligent management tools. Schedule PPMs around key event dates, in-line with team workload and combine with reactive works where applicable for efficiency. The interactive, colour-coded planner shows scheduling at a glance.
Our integrated help desk module centrally manages and schedules reactive requests, automatically allocating work to operatives based on workload, shift pattern and skill set to improve response and resolution times. Building users can log service requests via QFM’s self-service portal, bypassing the busy help desk.
With over 400 report templates, customisable real-time dashboards, scheduled distribution and integration with BI tools, QFM turns data into insightful, usable information to power strategic decision-making.
Keep your team in constant communication, whether event day or not. FM operatives can receive work in real time, request spare parts, capture photographic evidence of asset condition, and more. Work can be undertaken in any location, and the app’s offline mode means is accessible even in areas of no signal.
For justice and defence institutions managed through a public-private partnership (PPP), an integrated paymech can help but public and private partners adhere to the myriad contract terms, improve transparency and offer complete auditability.
Unleash more power from your data by connecting SWG to any system.
Contact us to learn more about how we can help streamline maintenance across your industry.
Copyright © 2025 Service Works Global. All rights reserved. Designed by Damteq®
Service Works Global Ltd.
SWG House
4 Keswick Road
London
SW15 2JN
United Kingdom
Copyright © 2025 Service Works Global. All rights reserved. Designed by Damteq®
