Justice & Defence

Improve safety, security and FM response times in critical environments like police stations, courts and prisons with SWG’s CAFM software, QFM.

“The amount of data we get from QFM gives us such insight into all aspects of the prison’s performance. Anything we need to see, for any timeframe, is there. It allows us to check we’re on track for that period or if we need to reassess our actions in order to meet the targets at the end of the quarter.”

G4S at Port Phillip Prison

Improved FM response and resource management for Justice and Defence

Faster, responsive FM services

QFM automates help desk and task allocation to ensure urgent issues in justice and defence venues like courts, prisons, and stations are resolved quickly, minimising downtime and maintaining security.

Stable, secure sites

Track asset performance across secure sites, helping reduce failures, plan preventative maintenance, and extend asset life for greater operational continuity and cost control.

Transparent reporting

Dashboards display real-time data and automated SLA reporting, offering full auditability and contract visibility to support high-stakes environments in justice and defence sectors.

A worker looking at their planned maintenance on screen

Planned preventative maintenance (PPM)

Quickly and easily create schedules for each asset with support from QFM’s intelligent management tools. Schedule PPMs around key event dates, in-line with team workload and combine with reactive works where applicable for efficiency. The interactive, colour-coded planner shows scheduling at a glance.

woman in hard at looking at her ipad in a work environment

Help desk and reactive maintenance

Our integrated help desk module centrally manages and schedules reactive requests, automatically allocating work to operatives based on workload, shift pattern and skill set to improve response and resolution times. Building users can log service requests via QFM’s self-service portal, bypassing the busy help desk.

Two employees analysing technology facilities management reporting

FM reporting

With over 400 report templates, customisable real-time dashboards, scheduled distribution and integration with BI tools, QFM turns data into insightful, usable information to power strategic decision-making.

Mobile app

Keep your team in constant communication, whether event day or not. FM operatives can receive work in real time, request spare parts, capture photographic evidence of asset condition, and more. Work can be undertaken in any location, and the app’s offline mode means is accessible even in areas of no signal.

Integrated paymech

For justice and defence institutions managed through a public-private partnership (PPP), an integrated paymech can help but public and private partners adhere to the myriad contract terms, improve transparency and offer complete auditability.