Service Providers

Meet the unique requirements of each client contract with ease. QFM helps service providers excel at providing high quality, responsive services 24/7.

“QFM is a vital tool for us. It enables us to view critical event progress via one graphical screen and monitor service performance against the contractual service level agreements. QFM Event Director instantly highlights potential failures, allowing us to take remedial action.”

Multiplex Europe

Delivering first class FM services with QFM software

Sla Contract Management

Streamlined contract management

QFM ensures seamless SLA and contract compliance with real-time monitoring, helping service providers boost performance, meet client expectations, and improve cost efficiency across all contracts. 

centralised data

Centralised data

Centralising data and operations, QFM empowers faster, smarter decisions with custom dashboards, mobile access, and powerful reporting – enhancing service quality and client satisfaction. 

Work Scheduler

Intelligent scheduling

QFM’s intelligent scheduling and mobile tools boost workforce efficiency by automating task allocation and enabling operatives to complete work anywhere, even offline, ensuring consistent service delivery across all sites. 

“Looking at our requirements in the context of the Australian market place and the urgent implementation timelines, the software choice became obvious. Service Works Global has a proven track record in developing PPP software to manage these needs and we saw the potential to develop a strategic partnership.”

Key Stats

2 x 20

award two 20-year terms by the State

30

minutes is the shortest KPI, ranging to 5 days

“The amount of data we get from QFM gives us such insight into all aspects of the prison’s performance. Anything we need to see, for any timeframe, is there. It allows us to check we’re on track for that period or if we need to reassess our actions in order to meet the targets at the end of the quarter.”

“QFM is a vital tool for us. It enables us to view critical event progress via one graphical screen and monitor service performance against the contractual service level agreements. QFM Event Director instantly highlights potential failures, allowing us to take remedial action.”

“As the client [from the State], I can access QFM to monitor activity against the service level agreement. Reports are automatically generated each day through the system, and this allows me to audit how the prison is being affected by any faults that may have occurred. These software tools are invaluable and provide the potential to prevent problems escalating into a deduction scenario.”

“Deductions can ramp up across all eight schools. So if someone doesn’t clean properly in one school and the same thing happens in another, the penalty can ramp up, even double or treble. However QFM forewarns of potential service failures and as a result, this helps to mitigate penalty deductions.”

Key Stats

870

KPIs that Medirest needs to meet at the hospital across two services

95%

of tasks responded to and rectified with any 24 hours period

“QFM is a sophisticated application and we use it to manage the entire Calvary Mater Hospital PPP contract. It is crucial that the performance is tightly monitored and managed. QFM is a completely integrated application, so if there was to be a performance failure, then the system will automatically flag it and calculate the abatement, because the application integrates measurement into daily maintenance operations.”

Key Stats

2 x 20

award two 20-year terms by the State

30

minutes is the shortest KPI, ranging to 5 days

“Working with SWG was easy, the team there was really helpful. As well as customising our reports they also made some changes to the payment mechanism in agreement with the State. Some of the benchmarks needed amending and SWG made all the changes for us. We’ve found it a really positive process.”

Key Stats

10,500

PPMs generated per month

200 - 1000+

KPIs per contract

“A big selling point to us for Service Works Global’s QFM software was its ability to handle different sets of core hours of different sites and contracts. We were able to specify the exact terms for each room in each building to ensure we could report fully on our performance. Other systems were simply not capable of doing this.”

Key Stats

1500

QFM users on site

2

languages: bilingual functionality for English and French speakers

“The system creates complete transparency. The priority and progress of work can be easily seen and everything is documented. Pictures and documents can be uploaded to the system too, which helps demonstrate to the end-user if there is a problem which can be sent to other operatives to share expertise to solve the problem more quickly.”

Key Stats

10500

PPMs generated per month

200 - 1000+

KPIs per contract

“There are a lot of intricacies that QFM can accommodate, whether it’s contractual or just something that the client prefers. It’s great for us to be able to meet these requests so we can minimise the amount of change and disruption for them. Having QFM means it really doesn’t matter how complex the contract is, we can meet the challenge.
10,500 PPMs generated per month.”

Key Stats

1500

QFM users on site

2

languages: bilingual functionality for English and French speakers

“On the recommendation of JCI, Service Works Global’s software was introduced during the construction phase as a result of the company’s extensive experience with P3 contracts and the healthcare sector. Technology was required to help meet the challenge of providing a seamless transition from building site to working hospital and to ensure that the highest quality maintenance and building services were being provided from day one.”

“If you have to comply to an SLA within, say, two hours, the clock starts ticking as soon as the request is entered into the system. If at the end of the two hours you’ve still not dealt with it, the system automatically calculates the deduction based on the contract specification. We have to be proactive, carry out the work and stop the clock, or else we risk being penalised.”

Key Stats

10,500

PPMs generated per month

200 - 1000+

KPIs per contract

“QFM generates on average 10,500 PPM jobs per month, which are all automatically scheduled and allocated to operatives. Unlimited schedules can be set up for each asset, with the ability to define the work duration and priority level to allow automatic suppression of lower-priority tasks in the event of a clash.”

Key Stats

4000

accomodation units which must be 80% filled at all times

163,000

assets managed through QFM

“With the site now having been in operation for several years; the volume of assets is growing and our focus now is particularly on asset lifecycle costings and analysis of equipment maintenance to ensure it’s carried out as effectively as possible. QFM’s reporting is invaluable to us for this. For example, it has allowed us to identify defects on assets common across all sites so we can take appropriate action.”

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Contract Management Facilities Management

SLA and contract management

Ensuring that service providers meet contractual obligations is essential to ensure client retention and increase revenue. QFM enables allowing real-time service delivery monitoring for each contract, helping improve contractor performance, optimise service quality and increase cost efficiency.

Woman on laptop - Help Desk And Reactive Maintenance Software Wizard Home

Help desk and reactive maintenance

QFM centrally manages and schedules reactive requests, automatically allocating work to operatives based on workload, shift pattern and skill set to improve response and resolution times. Building users can log service requests via QFM’s self-service portal, bypassing the busy help desk.

Real Time FM Data Monitoring

FM reporting

Over 450 report templates, custom dashboards and integration with BI tools, QFM turns data into insightful, usable information to power strategic decision-making. Plus, service providers can create branded dashboards for their clients, delivering tailored insights to meet their priorities.   

Planned Preventative Maintenance Software Detailed Schedule Planner

Work scheduler

QFM’s task management tools prioritise work according to each contract’s KPIs, and automatically allocate work to operatives according to location, work pattern, skill set and current workload to improve first-time fix rates. Work orders are colour-coded to allow easy deadline tracking and workload management  

Mobile Operative Square Main Banner

Mobile app

Maintain high service levels across all contracts with ease. FM operatives can receive work in real time, request spare parts, capture photographic evidence of asset condition, and more. Work can be undertaken in any location, and the app’s offline mode means is accessible even in areas of no signal. 

Two employees analysing technology facilities management reporting

Asset management and lifecycle

Track assets across their whole lifecycle to reduce asset downtime, improve performance, extend asset life and lower maintenance costs. Trend analysis through QFM’s reporting can help identify common defects across multiple sites, allowing preventative maintenance for improved client satisfaction. 

Construction workers on site

Permits to work

Managing permits across the in-house team and contractors can be time-consuming, but QFM simplifies this. The process of requesting, approving, and tracking work permits is automated, ensuring full visibility and auditability with fewer delays. 

Integrate with critical workflows

Unleash more power from your data by connecting SWG to any system.

Ready to get started?

Contact us to learn more about how we can help streamline maintenance across your industry.

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