Service Providers

Meet the unique requirements of each client contract with ease. QFM helps service providers excel at providing high quality, responsive services 24/7.

“QFM is a vital tool for us. It enables us to view critical event progress via one graphical screen and monitor service performance against the contractual service level agreements. QFM Event Director instantly highlights potential failures, allowing us to take remedial action.”

Multiplex Europe

Delivering first class FM services with QFM software

Streamlined contract management

QFM ensures seamless SLA and contract compliance with real-time monitoring, helping service providers boost performance, meet client expectations, and improve cost efficiency across all contracts.

Centralised data

Centralising data and operations, QFM empowers faster, smarter decisions with custom dashboards, mobile access, and powerful reporting – enhancing service quality and client satisfaction.

Intelligent scheduling

QFM’s intelligent scheduling and mobile tools boost workforce efficiency by automating task allocation and enabling operatives to complete work anywhere, even offline, ensuring consistent service delivery across all sites.

Contract Management Facilities Management

SLA and contract management

Ensuring that service providers meet contractual obligations is essential to ensure client retention and increase revenue. QFM enables allowing real-time service delivery monitoring for each contract, helping improve contractor performance, optimise service quality and increase cost efficiency.

Help desk and reactive maintenance

QFM centrally manages and schedules reactive requests, automatically allocating work to operatives based on workload, shift pattern and skill set to improve response and resolution times. Building users can log service requests via QFM’s self-service portal, bypassing the busy help desk.

FM reporting

Over 450 report templates, custom dashboards and integration with BI tools, QFM turns data into insightful, usable information to power strategic decision-making. Plus, service providers can create branded dashboards for their clients, delivering tailored insights to meet their priorities.

Planned Preventative Maintenance Software Detailed Schedule Planner

Work scheduler

QFM’s task management tools prioritise work according to each contract’s KPIs, and automatically allocate work to operatives according to location, work pattern, skill set and current workload to improve first-time fix rates. Work orders are colour-coded to allow easy deadline tracking and workload management.

Mobile app

Maintain high service levels across all contracts with ease. FM operatives can receive work in real time, request spare parts, capture photographic evidence of asset condition, and more. Work can be undertaken in any location, and the app’s offline mode means is accessible even in areas of no signal.

Two employees analysing technology facilities management reporting

Asset management and lifecycle

Track assets across their whole lifecycle to reduce asset downtime, improve performance, extend asset life and lower maintenance costs. Trend analysis through QFM’s reporting can help identify common defects across multiple sites, allowing preventative maintenance for improved client satisfaction.

Permits to work

Managing permits across the in-house team and contractors can be time-consuming, but QFM simplifies this. The process of requesting, approving, and tracking work permits is automated, ensuring full visibility and auditability with fewer delays.