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The recent webinar hosted by Service Works explored how FM software can improve service delivery and optimise operational output through effective performance monitoring. The webinar examined the theory and explained the benefits, which included:

  • Real-time SLA monitoring and improved KPI performance, through live dashboard reporting
  • Advanced warning of potential service failures, via in-built alarms which monitor maintenance activity in real-time
  • Improved client communication and enhanced service levels, which are achieved using self-service technology, enabling building users and operatives to track jobs from notification to completion
  • Increased efficiency of field-based staff and external contractors, using mobile FM apps, optimised for use on tablets and smartphones

For more information on QFM Software or to arrange a demonstration, please email info@swg.com or call on 0208 877 4080.

View the video below

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Using IWMS to Combat Energy Waste

How using IWMS software can help the FM team identify energy saving strategies in order to reduce expenditure and greenhouse gas emissions.

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SWG talks to FM magazine: how using integrated payment mechanisms can improve operational performance in P3 contracts.

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Edith Cowan University and QFM facilities management software from Service Works
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Mastering Facilities Management at Edith Cowan University

This article examines how Edith Cowan University manages the renewal and expansion of its estate. The University recognises the importance of maintaining its facilities in order to remain at the forefront of academic and research excellence. It uses QFM Software to manage its buildings and services and the product’s inbuilt reporting to identify trends and drive strategy.

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