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We are committed to delivering outstanding levels of service to all of our clients. Our Customer Support team forms a vital part of this relationship and they are readily available via telephone and e-mail to resolve your queries. All clients have access to our Client Portal which provides a wealth of information to help you make the most of QFM or P3rform software.

  • Comprehensive progress reporting for every case logged
  • Defined escalations procedure covered by a comprehensive service level agreement
  • Monthly statistical job reporting
  • Optional out-of-hours, remote and on-site support available
  • Client Portal provides access to a comprehensive Knowledge Base, FAQ library and real-time support reporting

If you are an existing Service Works’ client and wish to log a software support request, please log into the Client Portal here. Alternatively, please contact Service Works support team.

FM Priorities 2019 - SWG Blog
January 2020

2019 in Review – What Were the Priorities in FM?

New Year is a time of reflection, and we’re looking back on the priorities for facilities management professionals over the last 12 months.

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Are you ready for bim - new white paper
November 2019

Are You Ready For BIM? New Guidance Released by SWG

SWG has authored a new white paper that will help facility managers understand if BIM is right for their organization, and how to undertake the process.

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Service Works discusses how future CAFM systems will benefit facilities managers
October 2014

Mindful of the Future

Industry expert Gary Watkins, CEO of Service Works, and other CAFM professionals discuss the relevance and future of CAFM systems with the rapid advancements in technology.

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