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We are committed to delivering outstanding levels of service to all of our clients. Our Customer Support team forms a vital part of this relationship and they are readily available via telephone and e-mail to resolve your queries. All clients have access to our Client Portal which provides a wealth of information to help you make the most of QFM or P3rform software.

  • Comprehensive progress reporting for every case logged
  • Defined escalations procedure covered by a comprehensive service level agreement
  • Monthly statistical job reporting
  • Optional out-of-hours, remote and on-site support available
  • Client Portal provides access to a comprehensive Knowledge Base, FAQ library and real-time support reporting

If you are an existing Service Works’ client and wish to log a software support request, please log into the Client Portal here. Alternatively, please contact Service Works support team.

Using IWMS for health and safety covid-19
June 2020

Managing Site-Wide Health and Safety with IWMS

How creating schedules by location, rather than asset, can help FMs manage health and safety across their site during and beyond COVID-19.

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Returning to Work post COVID-19 with Service Works Global
May 2020

Returning to Work Safely with SWG

SWG announces launch of three new software applications specifically to help organizations smoothly plan and manage a return to work in compliance with new COVID-19 health and safety requirements.

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Service Works discusses how future CAFM systems will benefit facilities managers
October 2014

Mindful of the Future

Industry expert Gary Watkins, CEO of Service Works, and other CAFM professionals discuss the relevance and future of CAFM systems with the rapid advancements in technology.

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