Enquire Search
Help desk and asset management by Service Works Global

QFM Help Desk is an intelligent web-enabled job management software application which ensures that your contractors and in-house staff are efficiently deployed for both hard and soft FM services. It rapidly captures reactive maintenance requests, prioritizes tasks and identifies unresolved calls to enable rapid job resolution. An online self-service portal  enables building occupants to log jobs, report breakdowns and request services 24/7, and track jobs from notification through to completion. Contractors can log activities, notify progress and close tasks once completed, to deliver a proactive help desk, enterprise-wide visibility of FM performance and long-term cost savings.

  • Self-service job logging and management
  • Automated service provider notification
  • Contractor task and activity management
  • Performance measurement against service level agreement (SLA)
  • Traffic light colour-coded job management system which provides live countdown for jobs
  • Job costing, invoice reconciliation and budgetary reporting
  • Contractor quotation review, management and selection
  • Automated, customizable surveys record customer feedback and measure service quality
  • Fully auditable records of date and time-stamped activities
  • Integrated mobile solution enables task management via tablet or smartphone

You may also be interested in:

Quick Guide to Buying Facility Management Software White Paper
White Paper

Quick Guide to Buying IWMS Software

A simple, easy guide to selecting, buying and implementing IWMS software

Read more
South Health NHS Foundation Trust: QFM CAFM software case study
Case Study

Southern Health NHS Foundation Trust

Improving standards of patient care via a centralised CAFM solution

Read more
Benefits of BIM for FM - service works global
April 2021

Top 5 Benefits of BIM in FM

Why is BIM growing in facility management? Read our top five benefits of BIM for FM teams.

Read more
BIM in FM across the world
April 2021

Why Should You Be Digitizing Your Site? New Webinar Series

Join our free webinar series to learn how any building can be digitized – whether it be housing, office, retail unit, hospital or stadium – and see the benefits to FM.

Read more
March 2021

QFM Supports Innovation and Growth at Curtin University

How QFM is supporting innovation and expansion at this modern, forward thinking university.

Read more