Enquire Search
QFM IWMS Service Level Agreements & Contract Management software

Ensuring that service delivery levels meet contractual obligations is essential to ensure client retention and increase revenue. QFM SLA and contract management software centralizes the management of your service contracts, allowing you to monitor service delivery levels in real-time, to improve contractor performance, optimize service quality and increase cost efficiency.  Flexible, automated customer surveys are integrated within QFM, allowing capture of feedback via email or on mobile devices, in order to improve performance levels.

  • Performance monitoring and measurement against contractual obligations
  • Automated job costing based on pre-defined labour rates, travel, materials, and quality output
  • ‘Stop the clock’ feature secures greater accuracy of performance when a job cannot be completed on the first visit (e.g. due to missing parts)
  • Contractor bonus and rebate management
  • Contractor invoice reconciliation delivers analytical performance reporting (e.g. contractor or sub-contractor performance by period, type, time or failure)

You may also be interested in:

The business benefits of integrating IWMS with other organisational systems - SWG White Paper
White Paper

Integrating CMMS Software With Organisational Systems: Reducing Costs and Increasing Efficiency

How integrating CAFM software with other applications can reduce costs and increase operational efficiency

Read more
Brookfield Europe Case Study: Implementing a CAFM system to manage the service desk and hard FM service delivery
Case Study

Brookfield Europe

Managing the service desk and FM service delivery at Peterborough Hospital

Read more
Benefits of BIM for FM - service works global
April 2021

Top 5 Benefits of BIM in FM

Why is BIM growing in facility management? Read our top five benefits of BIM for FM teams.

Read more
May 2021

Mighty FM and P3 Performance Management with QFM

How service provider Mitie is using SWG’s QFM software to manage FM across 32 education and healthcare P3 contracts.

Read more
BIM in FM across the world
April 2021

Why Should You Be Digitizing Your Site? New Webinar Series

Join our free webinar series to learn how any building can be digitized – whether it be housing, office, retail unit, hospital or stadium – and see the benefits to FM.

Read more