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P3 service provider using SWG's performance management software case study

Leading integrated FM service provider Mitie’s P3 division is responsible for 32 healthcare centres and schools across the UK, all operating under public-private partnership (PPP) contracts. High-priority sectors such as these, where even small failures have a big impact, demand a responsive FM team supported by a powerful system. QFM software, from Service Works Global, was chosen for its ability to handle the intricacies of PPP contracts.

Using QFM, Mitie gained improved transparency, auditability and accuracy through use of an integrated payment mechanism (paymech), improved asset performance, easier access to information and reporting for better decision making. They also were better able to utilize space within schools through QFM’s room booking system.

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