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About Service Works Group

Provided below are some key facts about us and our experience:

  • Parent company: Service Works Global is part of the Addnode Group, one of Europe’s leading suppliers of software & services for design, construction and product data information. Addnode Group employs 1,300 staff across Europe, India and the USA. The company has net sales of €250m and is listed on the Nasdaq Stockholm
  • Service Works has been a leading provider of integrated workplace management system (IWMS) software to the global FM market for over 20 years. During that time, we have established hundreds of successful client partnerships and developed extensive in-depth knowledge of the international FM and real estate industry.
  • International expertise: we deliver IWMS software solutions to organisations throughout the United Kingdom, mainland Europe, Australia, Canada, USA, the Middle East and across Asia
  • P3 industry leader: We are the world’s leading supplier of operational performance management software and payment mechanism (paymech) software to the global public private partnership (P3) market
  • Our flagship facility, real estate and space management software, QFM, is used across 1,000 sites globally
  • Our specialist P3 performance management software, P3rform, is used to manage over 200 P3 contracts across the globe, including 100 educational, 50 healthcare and 25 justice P3 contracts
  • We have offices in the UK, Australia, Canada, Kuwait and Saudi Arabia, and partner offices across South East Asia, allowing us to provide our customers with local business support coupled with the extensive software development resources and scalability afforded by an international provider
  • Each year we invest over 60,000 hours into product research and development
  • We are an accredited Microsoft Gold Independent Software Vendor, demonstrating the highest level of skill and expertise with Microsoft technologies and a proven capability to satisfy clients’ requirements
  • We leverage the latest in technology to deliver our customers with robust, flexible and functionally rich software solutions. Our offerings include web and mobile apps, Cloud and hosted, to meet the needs of every business
  • We provide all of our customers with an end-to-end solution, from software configuration and installation, through to delivery and support, all tailored to meet unique client demands
  • Our broad range of professional services are conducted by experienced and highly skilled personnel and controlled using proven project management methodologies, to ensure that our software solutions are always delivered on time and within budget
  • Customer loyalty: Over 35% of our customer base have used our software for at least ten years
  • Industry thought leader: we collaborate with important industry associations including the British Institute of Facilities Management (BIFM), Facility Management Association of Australia (FMA) and The Canadian Council for Public-Private Partnerships (CCPPP) to produce guides and whitepapers designed to educate facilities, property and P3 industry professionals in an ever-changing and evolving marketplace
How regular audits improve FM quality
November 2018

More Haste, Less Speed – The Race for FM Quality

The demand for speed in FM shouldn’t be at the expense of quality – how mobile audits through an IWMS app can monitor service standards quickly and easily.

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October 2018

Latest QFM Release

QFM’s new features have been developed to streamline visitor bookings and support asset management processes.

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Case Study on Single LEAP and EGRP P3 contracts
September 2018

New PPP Case Studies – Single LEAP and Eastern Goldfields Regional Prison

Two new case studies looking at how SWG clients use P3rform to manage their PPP O&M projects are now available online.

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