Support

Customer Support Services for QFM and P3rform facilities and P3 management software

We are committed to delivering outstanding levels of service to all of our clients. Our Customer Support team forms a vital part of this relationship and they are readily available via telephone and e-mail to resolve your queries. All clients have access to our Client Portal which provides a wealth of information to help you make the most of QFM or P3rform software.

  • Comprehensive progress reporting for every case logged
  • Defined escalations procedure covered by a comprehensive service level agreement
  • Monthly statistical job reporting
  • Optional out-of-hours, remote and on-site support available
  • Client Portal provides access to a comprehensive Knowledge Base, FAQ library and real-time support reporting

If you are an existing Service Works’ client and wish to log a software support request, please log into the Client Portal here. Alternatively, please contact Service Works support team

acronyms and FM software in facility management

Acronyms – The Future of FM Communication?

Acronyms like HVAC, AP, PPM and even FM are commonly used in facility management, but at what point do acronyms become jargon?

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Addnode Group Acquires International Software Company Service Works Group

With over 1,000 client sites across the globe, SWG will continue to design, develop and support QFM and P3rform, its market leading Facilities Management and PPP performance software applications, across the globe.

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Big Data in FM - Service Works Global looks at informed decision making though software

Big Data – Big Impact

Gary Watkins, Service Works Global’s CEO explains how FM data enables informed decisions in this article discussing how important FM data is in strategic property decisions.

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