Support

Customer Support Services for QFM and P3rform facilities and P3 management software

We are committed to delivering outstanding levels of service to all of our clients. Our Customer Support team forms a vital part of this relationship and they are readily available via telephone and e-mail to resolve your queries. All clients have access to our Client Portal which provides a wealth of information to help you make the most of QFM or P3rform software.

  • Comprehensive progress reporting for every case logged
  • Defined escalations procedure covered by a comprehensive service level agreement
  • Monthly statistical job reporting
  • Optional out-of-hours, remote and on-site support available
  • Client Portal provides access to a comprehensive Knowledge Base, FAQ library and real-time support reporting

If you are an existing Service Works’ client and wish to log a software support request, please log into the Client Portal here. Alternatively, please contact Service Works support team

Managing assets using asset lifecycle software

Data Driven Asset Management

Facility managers are becoming increasingly savvy in their asset management, turning to data and software to manage their buildings and equipment, our 2017 APAC FM Software Survey has found.

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Global survey reveals trends in operational Public-Private Partnership Projects

New International Survey Reveals Trends in Operational Public-Private Partnership (PPP) Projects

A recent global survey of operational Public-Private Partnership (PPP) projects, the first of its kind, has revealed insights into the factors driving successful PPP contracts and the risk factors that can compromise long-term project success.

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Big Data in FM - Service Works Global looks at informed decision making though software

Big Data – Big Impact

Gary Watkins, Service Works Global’s CEO explains how FM data enables informed decisions in this article discussing how important FM data is in strategic property decisions.

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