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CAFM in-house FM vs Service providers

“Our experience with Service Works Global (SWG) has been a positive one right from the start, and any issues we’ve had have been resolved quickly by the support team. We’re very happy with QFM.”


SWG’s CAFM software, QFM, offers a wealth of tools for service providers to deliver first class service tailored to the unique requirements of each client. An integrated help desk module manages and schedules reactive requests and PPMs across all contracts, while simultaneously maintaining a data division to ensure accurate reporting and SLA management for each. Automatic allocation of work to contractors improves response and resolution times.

QFM can be hosted in-house, or on a Microsoft Azure platform which offers superior cloud hosting with scalable resources and up to 99.99% system uptime for peace of mind.

Intelligent asset and lifecycle management tools reduce downtime, improve performance and extend asset life. Our client Plenary Group enthuses:
“QFM’s asset reporting is invaluable to us. For example, it has allowed us to identify defects on assets common across all sites so we can take appropriate action.”


QFM tools for FM service providers include:

  • Multi-contract management
  • Integrated help desk for all clients
  • Planned and reactive maintenance management
  • Asset management and lifecycle
  • Highly customisable fields, workflows and imagery for ease of use
  • Mobile app
  • Self-service for building users to request services online instead of via the help desk
  • Cloud hosting

Click on the case studies below to see how service providers within facilities management are using QFM software: