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IWMS QFM software support from SWG

We are committed to delivering outstanding levels of service to all of our clients. Our Customer Support team forms a vital part of this relationship and is readily available via telephone and email to resolve your queries. All clients have access to our online, secure Client Portal which provides a wealth of information to help you make the most of QFM or P3rform software.

  • Comprehensive progress reporting for every case logged
  • Defined escalations procedure covered by a comprehensive service level agreement
  • Monthly statistical job reporting
  • Optional out-of-hours, remote and on-site support available
  • Online Client Portal provides access to a comprehensive knowledge base, FAQ library and real-time support case logging and management

If you are an existing Service Works’ client and wish to log a software support request, please visit the Client Portal here.

If you do not currently have access to the Client Portal, and would like to create an account, please contact us.

 

October 2018

Checking Out the Workplace

The importance of first impressions cannot be underestimated. On entering a business, the reception is an introduction, setting the scene for what a guest might expect for the rest of their visit. Should they see a disorganised or neglected space, it can lead to questions about the organisation’s professionalism or put the visitor or employee in a negative or unproductive mindset. However, FM software can help with this challenge.

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October 2018

Latest QFM Release

QFM’s new features have been developed to streamline visitor bookings and support asset management processes.

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Case Study on Single LEAP and EGRP P3 contracts
September 2018

New PPP Case Studies – Single LEAP and Eastern Goldfields Regional Prison

Two new case studies looking at how SWG clients use P3rform to manage their PPP O&M projects are now available online.

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