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IWMS QFM software support from SWG

We are committed to delivering outstanding levels of service to all of our clients. Our Customer Support team forms a vital part of this relationship and is readily available via telephone and email to resolve your queries. All clients have access to our online, secure Client Portal which provides a wealth of information to help you make the most of QFM or P3rform software.

  • Comprehensive progress reporting for every case logged
  • Defined escalations procedure covered by a comprehensive service level agreement
  • Monthly statistical job reporting
  • Optional out-of-hours, remote and on-site support available
  • Online Client Portal provides access to a comprehensive knowledge base, FAQ library and real-time support case logging and management

If you are an existing Service Works’ client and wish to log a software support request, please visit the Client Portal here.

If you do not currently have access to the Client Portal, and would like to create an account, please contact us.

 

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The demand for speed in FM shouldn’t be at the expense of quality – how mobile audits through an IWMS app can monitor service standards quickly and easily.

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October 2018

Latest QFM Release

QFM’s new features have been developed to streamline visitor bookings and support asset management processes.

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Case Study on Single LEAP and EGRP P3 contracts
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New PPP Case Studies – Single LEAP and Eastern Goldfields Regional Prison

Two new case studies looking at how SWG clients use P3rform to manage their PPP O&M projects are now available online.

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