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IWMS QFM software support from SWG

We are committed to delivering outstanding levels of service to all of our clients. Our Customer Support team forms a vital part of this relationship and is readily available via telephone and email to resolve your queries. All clients have access to our online, secure Client Portal which provides a wealth of information to help you make the most of QFM or P3rform software.

  • Comprehensive progress reporting for every case logged
  • Defined escalations procedure covered by a comprehensive service level agreement
  • Monthly statistical job reporting
  • Optional out-of-hours, remote and on-site support available
  • Online Client Portal provides access to a comprehensive knowledge base, FAQ library and real-time support case logging and management

If you are an existing Service Works’ client and wish to log a software support request, please visit the Client Portal here.

If you do not currently have access to the Client Portal, and would like to create an account, please contact us.

 

October 2019

Changing Times for IWMS Implementation

The important role of change management and communication to get the best our of your IWMS system and achieve staff buy in.

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New BIM guidance released by SWG - download white paper
November 2019

Are You Ready For BIM? New Guidance Released by SWG

SWG has authored a new white paper that will help facility managers understand if BIM is right for their organization, and how to undertake the process.

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BIM reality capture services
November 2019

The Great FM Divide

Gary Watkins, CEO of SWG, provides an update on building information modelling (BIM) and looks at the new technology that’s making it easier for FMs to use.

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