One of Scotland’s largest universities, Glasgow Caledonian University (GCU), has selected Service Works Group’s (SWG) QFM facilities management software, and is using latest technology, to give the maintenance team and end-users increased control and visibility of maintenance tasks at the facility.

QFM’s extensive functionality will enable the university to improve and extend the scope of its helpdesk service. Its inbuilt self-service technology will enable staff and teachers to log and track helpdesk calls and QFM Mobile will allow maintenance staff to receive and update work requests directly from a mobile device, alleviating pressure on the central helpdesk to control and close jobs. The new maintenance management system, which will incorporate planned preventive maintenance (PPM) and asset management, will enable the estates team to effectively maintain high service levels across the modern campus facility for its 17,000 students.

Kenny Allen, Estates Manager at Glasgow Caledonian University, explains, “We are responsible for ensuring that essential services are in place for all who work, study and visit GCU. We know that students want first-rate facilities and we aim to provide a campus environment which is consistent with the expectations of one of the UK’s most dynamic universities.”