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This quarter marks our first under new leadership, with Mats Broman replacing Gary Watkins as CEO in May, Nigel Robinson appointed UK General Manager in July, and Charlie Nordenstjerna taking on the role of General Manager in the Nordics from 1st September 2024. Gary founded SWG 30 years ago and has grown the company internationally under his tenure; Mats Broman, the former CEO of SWG Nordics, is committed to build on this, creating sustainable value for customers.
Robinson comes to this role with over 18 years of experience in professional services, working directly for or with the UK National Health Service (NHS) for over 15 years delivering performance and efficiency improvements and Nordenstjerna was formerly CEO of Fast2, acquired by SWG at the start of 2023, with extensive knowledge and experience of the Swedish housing market and successfully leading teams to success.
Read on to learn more about what SWG have been doing to support customers in the past few months.
Software Launches
What’s new in QFM 5.2?
The release of QFM 5.2 includes key performance enhancements to a number of modules across our leading IWMS (integrated workplace management system) solution as well as several functionality updates. Visit processing has been significantly improved, delivering work requests to operatives up to 80% faster*; resource scheduling is enhanced with improved data processing speeds; and the speed of page loading and data sorting within the Event Director has increased, becoming 25 – 60% faster.
Additionally, in this latest release updates to single sign-on with Azure AD have become seamless after user authentication. These updates aim to provide a more streamlined and efficient user experience.
*speeds may vary depending on environment.
Partnerships
SWG Celebrates Another Successful ISO Accreditation
We are celebrating the announcement of the successful renewal of its ISO 9001 (quality management) and ISO 27001 (information security management) accreditations, as audited by the British Assessment Bureau. Globally recognized, ISO 9001 standard is based on a number of quality management principles and ISO27001 is the gold standard for information security.
SWG’s CEO Mats Broman says: “These accreditations show our clients and partners that we operate at the highest levels of quality and security, so we are delighted to have renewed them once again.”
Healthcare Roundtable
In June, we held a roundtable event for a small selection of our NHS and healthcare clients, kindly hosted at the estate of our client, Royal Brompton NHS Trust. The roundtable of end users initiated some excellent discussions around the challenges the NHS is facing and how QFM and QFM Space is helping address those on a day-to-day basis. From the ways in which BIM and digitization can elevate maintenance within healthcare to QFM product roadmaps and priorities, the event was crucial in connecting with our clients.
PPP Podcast
Maintaining relationships between public and private sectors can be difficult but contract resets can help address changing needs and improve the overall outcome within PPPs (public-private partnerships). SWG was featured in PPP Bulletin’s popular podcast series, 3Ps in a Pod discussing our experiences with global PPPs focusing on what lessons can be learnt from the UK’s PFI (Private Finance Initiative) model and how these lessons can be applied in other projects globally, the challenges of different behaviors around contracts, and how tech can help partnerships respond positively.
FM Technology Trends Survey Results
This month, we partnered with leading journal FMJ to survey FM practitioners across the UK about how technology is being used. Key trends include the adoption of AI and IoT sensors to enhance decision-making and efficiency, importance of digital transformation for future-proofing organizations, with a focus on sustainability and ESG goal. Read more about the industry need to embrace new technologies in our guide ‘FM Technology Trends 2024 Survey’.
BIM and FM Knowledge Share
Unlocking ESG Potential in FM Estates
Organizations like universities are focusing more and more on sustainability to meet net zero targets, with many customers and stakeholders prioritizing ESG commitments. Facilities management technology like BIM (building information modeling) and sensors play a key role in managing the building lifecycle, providing real-time data for informed decisions and reducing carbon emissions, as discussed in FMJ and Higher Education Estates. These technologies provide a wealth of data that FMs can use to assess and improve energy usage, wastage and asset lifecycle.
Managing Matchday Maintenance
Samantha Fuller, General Manager at Service Works Global for Asia Pacific, shares her insights on how advanced software solutions streamline maintenance, ensuring smooth operations for a large stadium like the Melbourne Cricket Ground (MCG) in Australia even during busy events. Discover how technology transforms the MCG’s maintenance strategies in our client case study, debating the challenges and best practice for stadiums.
For more information about anything included in our newsletter, please contact us here.
