Resources
Comprehensive Library of Product Resources and Technical Documentation
In addition to the comprehensive help desk support provided by Service Works’ Client Support team, this page provides an extensive library of online QFM and P3rform product resources. Using the filter or search functions to the right, you can access product documentation including details about previous QFM product releases, Functional Overviews and technical information to assist with QFM and P3rform software installations. In addition, you can review Service Works’ complimentary white papers designed to educate industry professionals in an ever-changing and evolving marketplace.
QFM app version 1.12 Release Notes
This document highlights functionality for QFM app version 1.12
QFM version 2.01 Release Notes
This document highlights functionality for QFM version 2.01
Video: Logging & Managing Support Cases via the Portal
This short video demonstrates the latest features of Service Works' Client Portal and provides step-...
What’s New in QFM version 2.0
This document highlights functionality for QFM version 2.0.
What’s New in QFM app 1.11.01.04
This document highlights functionality for the new QFM app version 1.11.01.04
Client Portal Self-Service Support Guide October 2017
This guide explains how to log and manage support cases via Service Works' Client Portal.
Video: QFM Asset Lifecycle
The new QFM Asset Lifecycle module optimises and extends the life of assets and equipment by: ...
What’s New in QFM app 1.10.02.18
This document highlights functionality for the new QFM (cross platform) app 1.10.02.18
QFM v1.36 – User Defined Forms
QFM now gives users the ability to create forms in order to collect information exactly as required,...
QFM Mobile App – Latest Features
The latest QFM Mobile app operates on Android and IOS devices to streamline remote task management, ...
QFM v.1.36 – Guest Self-Service Check In
The latest release of QFM, version 1.36 allows you to save time and boost efficiency by enabling vis...
What’s New in QFM Web Version 1.36.04.04
This document highlights functionality for QFM Web version 1.36.04.04
Australian QFM User Forum Slides
The latest QFM User Forum for Australian clients took place on the 8th April 2016, and it...
QFM v1.35 – Guest Login
One of the highlights of this release is the new Guest Login feature, which allows those without a Q...
Video: QFM Quick Porterage
Save time and gain flexibility with QFM Quick Porterage on QFM 1.34. New features include: ...
Product Flyer: QFM Web Latest Release (version 1.35)
We are pleased to announce the latest release of QFM Web (version 1.35). Features include: ...
Video: Asset Groups
Effectively manage equipment using the new asset groups feature in QFM. This provides the ability...
Video: QFM Projects
Keep projects on time and in budget with this new release from QFM v1.34. New features include: ...
What’s New in QFM Web 1.35.00.08
This document highlights functionality for QFM Web version 1.35.00.08
Video: QFM Quick Bookings
Streamline the management of meeting rooms and shared workspace with QFM Quick Bookings. Key feat...
Deriving Meaningful Data from FM Software & BIM Integration
This white paper provides an overview of BIM (Building Information Modelling) in relation to FM, and...
Video: QFM Event Types Walk Through
Save time and streamline administrative procedures with QFM Event Types - watch the new video here. ...
Video: QFM Costs Walk Through
Increase budgetary control and drive profitability with QFM Event Costs- watch the new video here. ...
What’s New in QFM Web 1.34.00.10
This document highlights functionality for QFM Web version 1.34.00.10
Video: Room Booking Walk Through
The Room Booking module overview is the third video in the series, featuring the new 'planner' featu...
Video: QFM Mobile Walk Through
The second video in our series introduces QFM Mobile, improving information flow between office and ...
Video: QFM Resource Scheduler Walk Through
The latest version of QFM Software (version 1.33) is packed full of enhancements and we’ve produce...
Video: QFM Help Desk Functionality
Service Works has published a short video for clients, which demonstrates the features available wit...
What’s New in QFM Web 1.33
This document highlights functionality for QFM Web version 1.33.00.27
Guide to Logging and Managing Support Cases
Service Works has published a guide to logging and managing support cases via the portal.
What’s New in QFM Mobile 1.02.03.00
This document highlights functionality for QFM Mobile version 1.02.03.00.
What’s New in QFM Web 1.32.06.00
This document highlights functionality for QFM Web version 1.32.06.00.
PPP Payment Mechanisms – Spreadsheets vs. Integrated Software
The need to deliver auditable and transparent performance data is an essential aspect of any PPP (pu...
System Requirements – QFM Database Server
This document provides minimum and recommended hardware/software requirements in order to operate th...
System Requirements – QFM Web
This document provides minimum and recommended hardware/software requirements in order to operate QF...
QFM Web Functional Overview
This document provides a complete and comprehensive summary of the functionality contained within Q...
System Requirements – QFM Mobile App
This document provides minimum and recommended hardware/software requirements in order to operate QF...
QFM Mobile App User Guide
This document provides a complete and comprehensive summary of the functionality contained within Q...
PPPs: What the World can Learn from Canada
The Canadian model of Public-Private Partnerships is considered one of the most successful in the wo...
What’s New in QFM Web 1.31.05.03
QFM version 1.31.05.03 provides a range of enhancements designed to improve the user experience. The...
Performance Excellence in Facilities Management
Service Works’ new guide ‘Performance Excellence in Facilities Management’ expla...
Partnerships in Hard Times
The global financial crisis restricted the supply of equity and debt capital and incre...
PF2 – Challenges & Opportunities
This comprehensive guide explains for an audience of new and established market player...
System Requirements – QFM Desktop Client
This document provides minimum and recommended hardware/software requirements in order to operate QF...
What’s New in QFM Web 1.30.01.15
This document highlights functionality for QFM Web version 1.30.01.15.
UK Annual FM Software Survey Results 2013
This white paper reviews the results from the 2013 FM software survey, carried out by ...
Strategic Space & Move Management
Effective and productive management of corporate space is vital to every business. It ...
PPPs – Risk & Protection Management
In well-designed public-private partnership (PPP) contracts, each risk is identified, ...
What’s New in QFM Web 1.29
This document highlights functionality for QFM Web version 1.29.
Unlock FM Software with the Power of QFM Self-Service
As businesses and their clients become increasingly technologically astute, understand...
QFM Space Functional Overview
This document provides a complete and comprehensive summary of the functionality contained within Q...
Mobile Technology: A Global Facilities Trend
This white paper covers the rise of mobile working, with a focus on the facilities man...
A Guide to Effective Asset Management for Buildings & Equipment
Actively managing assets is essential for efficient and sustainable operation of an or...
What’s New in QFM Web 1.28.02.01
This document highlights functionality for QFM Web version 1.28.02.01.
Retrofitting Payment Mechanisms & Delivering PPP Contract Value
Many organisations are exploring the benefits of retrofitting payment mechanisms to PP...
QFM Desktop Functional Overview
This document provides a complete and comprehensive summary of the functionality contained within QF...
What’s New in QFM Desktop version 1.64.07.00.11
This document highlights functionality for QFM Desktop version 1.64.07.00.11 This release includ...
System Requirements – QFM Space
This document provides minimum and recommended software requirements in order to operate QFM Space S...
Facilities Management Software Survey 2012 – Australia
This white paper reviews the results from the 2012 Australia Facilities Management Sof...
FM in the Cloud
Cloud computing is now becoming prevalent for both businesses and consumers, whether t...
PPP Performance Through Payment Mechanisms
The use of Public Private Partnerships (PPPs) to deliver new public infrastructure and...
UK Annual CAFM Survey Results 2012
This white paper reviews the results from the 2012 Annual UK Computer-Aided Facilities...
The Importance of Transparency & Auditability in PPPs
As governments around the world seek to drive greater value from their investments, th...